Customer Service Advisor

Daf Trucks Uk Ltd; Devizes; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

In-house training

Holiday entitlement 22–25 days

Pension

Death in service life insurance

Cycle to work

Employee assistance programme

Team events

Food days

Job summary

Daf Trucks UK Ltd in Devizes is seeking a Customer Service Advisor for our Fleet Services team. You will champion customer service, manage fleet compliance, and coordinate inspection and maintenance plans, communicating clearly with clients by phone and email.

Working Monday to Friday, 8am to 5pm, you will join a friendly office environment that offers training, a generous holiday allowance, pension, and life cover.

Qualifications

• Customer service mindset and problem solving
• Excellent communication skills, written and verbal
• High IT literacy and comfortable using email and phone
• Organised, resilient, able to work on own initiative
• Full UK driving licence (preferred)

Responsibilities

• Be a customer service champion.
• Ensure client fleets are compliant with legal responsibilities.
• Own inspection and maintenance plans and communicate them to customers.
• Document all client correspondence in the system or database.
• Perform general administration for the Customer Service Department.
• Work Monday to Friday, 8am–5pm (1 hour lunch break)

Job description

Do you want to work in a fast paced, friendly, office environment? We currently have an exciting position as a Customer Service Advisor in our fantastic DAF Fleet Services team in Devizes. We offer our clients bespoke fleet management solutions to remove the administrative burden of operating their fleet.

Responsibilities

• To be a customer service champion.
• Ensure our clients fleet is compliant and they are adhering to their legal responsibilities.
• Own inspection and maintenance plan's and communicate these to customers.
• Document all correspondence with clients in the appropriate system or database.
• General administration duties required for the smooth running of the Customer Service Department.
• Working Monday - Friday, 8am to 5pm (1 hour lunch break)

Who are we looking for as a Customer Service Advisor

• Most importantly, you'll have a can do attitude.
• Enjoy troubleshooting and have the ability to think on your feet.
• A proven track record of providing world class customer service.
• Exceptional communication skills both written and verbal.
• A high level of IT literacy and comfortable speaking to clients on the phone and using email.
• Be organised, resilient and have the ability to work on your own initiative.
• Any experience of Fleet Management or the automotive sector would be an advantage but not essential.
• Full UK driving licence (preferred).

As a Customer Service Advisor, we can offer you

• Base salary of up to £26,437 (depending on your Customer Service Advisor experience)
• OTE £31,437 (Quarterly team bonus of up to £1,250. Qualify for bonus scheme of up to £5,000 a year once fully trained and contributing towards team targets)
• Excellent DAF Customer Service Advisor training & development opportunities - in house and manufacturer's 22 days holiday (plus statutory), rising to 25 days after 5 years service
• Employee recognition competitions
• Company mini events, food days and much more
• Team building activities offsite
• Employee assistance programme
• Career progression opportunities
• Pension
• Death in service life insurance scheme
• Cycle to work scheme