Fleet Administrator

Thinkways Software Technologies Pvt. Ltd.; Uxbridge; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A leading company in the credit hire industry seeks a Fleet Administrator to support operations for a fleet of over 1,000 vehicles. This role involves ensuring timely vehicle maintenance, managing costs effectively, and providing excellent customer service. Ideal candidates should demonstrate strong negotiation abilities and thrive in a fast-paced environment. Join a collaborative team with opportunities for professional growth and benefits including 30 days holiday and a hybrid working model.

Benefits

30 days holiday including Bank Holidays

Health & wellbeing support

5% employer-contributed pension scheme

Life assurance at 4x annual salary

Structured training and clear development pathways

Qualifications

• Excellent negotiation and problem-solving abilities.
• Strong organisational and multitasking capabilities.
• Confident and self-motivated, able to work independently.

Responsibilities

• Monitor vehicle maintenance checks and manage delivery and return of hire vehicles.
• Process penalty charge notices and recover costs from clients.
• Raise and track invoices related to admin fees and penalties.

Skills

Negotiation

Problem-Solving

Organisational Skills

Multitasking

Communication

Tools

Excel

Outlook

Job description

Uxbridge, Middlesex

Mon–Fri, 8:00 AM – 4:30 PM

Full-Time | Permanent

About The Role

A fantastic opportunity has arisen to join a fast-paced, growing organisation within the credit hire industry. This role offers a dynamic working environment and the chance to be part of a collaborative and supportive team.

As a Fleet Administrator, you'll play a key role in supporting the day-to-day operations of a fleet currently consisting of 1,000+ vehicles, with plans to double in size over the coming months. Your responsibilities will focus on cost recovery, vehicle maintenance coordination, and penalty charge processing, all while delivering excellent customer service.

Key Responsibilities

• Monitor and coordinate vehicle maintenance checks, ensuring prompt service and fair cost management.
• Manage delivery and return (defleet) of hire vehicles, including negotiation of end-of-contract charges.
• Process and dispute penalty charge notices and speeding fines, recovering associated costs from clients.
• Raise and track invoices related to admin fees and penalties.
• Manage payments via Worldpay, arranging payment plans or initiating debt recovery when necessary.
• Assess vehicle damage and determine client liability, with a focus on minimizing aging debt.
  
  

Essential Skills

• Excellent negotiation and problem-solving abilities
• Strong organisational and multitasking capabilities
• Confident, self-motivated, and able to work both independently and as part of a team
• Comfortable using Outlook, Excel, and analysing reports
• Excellent written and verbal communication skills
  
  

Desirable Experience

• Prior experience in debt recovery
• Understanding of vehicle maintenance or the automotive industry
• Background in credit hire, rental, or related industries
  
  

What's On Offer

• 30 days holiday (including Bank Holidays), with the ability to buy/sell additional days
• Salary paying up to £27,000 *** Experience dependent
• 5% employer-contributed pension scheme
• Health & wellbeing support including Healthcare Cash Plan
• Life assurance at 4x annual salary
• Exclusive online benefits portal with retail discounts, memberships, cinema savings & more
• Structured training and clear development pathways
• Monthly team breakfast and regular social activities
• Hybrid working model (following successful training period)
  
  

If you're a proactive, customer-focused professional looking to join a growing team, we'd love to hear from you. Apply today and take the next step in your career!