Fleet Administrator

Zenith Vehicles; Leeds; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Salary £27,060.80

24 days holiday (+ length of service)

Birthday day off

Pension contribution by Zenith

Life Cover

Onsite GP (self & family)

Free massages on site

Zenith AA breakdown cover

Referral scheme

Sports & Social club

Free parking

Onsite bistro

EDI networks

Perks at Work discounts

Job summary

Zenith is seeking a Fleet Administrator in the UK to track and progress vehicle defects and repairs across a nationwide supplier network. You will liaise with customers, suppliers and internal teams to ensure repairs are completed efficiently and service levels are maintained.

You will need outstanding communication, customer service experience, and strong organisational skills. The role requires experience with Microsoft Office and a capable, proactive approach under pressure.

Qualifications

• Excellent verbal and written communication.
• Strong customer service and telephone handling experience.
• Good organisational and time management skills.
• GCSEs in English and Maths.
• Experience in fleet, transport, or automotive sectors is a bonus.

Responsibilities

• Monitor and progress vehicle repair and maintenance jobs.
• Liaise with suppliers to obtain repair updates and manage delays.
• Maintain accurate records and job notes on internal systems.
• Update customers on repair status and expected completion times.
• Handle inbound customer and supplier enquiries by phone and email.
• Escalate issues and source alternative solutions when delays occur.
• Collaborate with Fleet Operations colleagues to deliver excellent service.
• Assist with breakdown and emergency repair case management when needed.

Skills

Excellent verbal and written comms

Strong customer service

Organisational skills

Microsoft Office (Outlook, Excel, Word

GCSE English and Math

Administrative experience

Education

GCSEs in English and Maths

Tools

Microsoft Office Suite

SQL

Job description

As the UK's largest independent leasing, fleet management and vehicle outsourcing provider, we've been providing end-to-end vehicle management solutions for over 30 years.

Our Commercial division offers commercial fleet operators the most comprehensive range of mobility services in the UK market for LGVs,HGVs, LCVs and trailers. Our services include fleet management, maintenance, funding, rental and flexible hire solutions. Trusted by some of the UKs most mission critical fleets, our market-leading solutions keep our customers' fleets available, cost efficient and compliant 24/7/365.

This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, solving problems, and providing excellent customer service. You'll play a key role in managing vehicle repairs, liaising with suppliers, and ensuring vehicle downtime is kept to a minimum for our customers.

What You'll Be Doing

As a Fleet Administrator, you'll be responsible for tracking and progressing vehicle defects and repairs across our nationwide supplier network. You'll work closely with customers, suppliers, and internal teams to ensure repairs are completed efficiently and service levels are maintained.

Key Responsibilities Include

• Monitoring and progressing vehicle repair and maintenance jobs.
• Liaising with suppliers to obtain repair updates and challenge delays where necessary.
• Ensuring accurate records and job notes are maintained on internal systems.
• Updating customers on the status of repairs and expected completion times.
• Supporting inbound customer and supplier enquiries via telephone and email.
• Escalating issues and sourcing alternative solutions when delays impact service delivery.
• Working collaboratively with colleagues across Fleet Operations to deliver exceptional customer service.
• Assisting with the management of breakdown and emergency repair cases when required.

What We're Looking For

We're keen to hear from candidates who have excellent communication skills and a strong administrative background, ideally gained within a fleet, logistics, automotive, or customer service environment.

Essential Skills & Experience

• Excellent verbal and written communication skills.
• Strong customer service and telephone handling experience.
• Good organisational and time management skills.
• Strong Microsoft Office skills, including Outlook, Excel and Word.
• GCSEs (or equivalent) in English and Maths.
• Experience working in a similar administrative or customer-focused role.
• Ability to prioritise workload in a busy, fast-paced environment.

Desirable

• Experience within the fleet, transport, automotive, HGV or LCV sectors.
• Experience using database systems such as SQL or similar platforms.

About You

You’ll be:

• Professional and customer-focused.
• Reliable and highly organised.
• A confident communicator.
• Comfortable working under pressure.
• A collaborative team player with a positive attitude.
• Detail-oriented and committed to delivering a high standard of service.

Why Join Zenith?

At Zenith, people are at the heart of everything we do. We offer a supportive and collaborative working environment where your contribution is valued and your development is encouraged. You'll be joining a market-leading organisation with a strong reputation for delivering outstanding fleet management services.

The good stuff…benefits!

• Salary £27,060.80
• 24 days holiday, which increases with length of employment
• Your birthday off!
• A great pension contribution by Zenith (6.25%)
• Life Cover
• Access to our own Zenith GP – on site and virtual for self and immediate family
• Free Massages on site
• Zenith AA breakdown cover
• Excellent referral scheme if you recommend a friend to us
• Sports and Social club - Company/Team activities
• Free parking
• Onsite bistro
• Equality, Diversity & Inclusion networks
• Perks at Work – save money on everyday essentials with access to shopping discounts

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.