Deputy General Manager

Zenith Group; Glasgow; On-site; GBP 46,000 - 55,000; Full time

Benefits offered by this job

Annual bonus

EV Car or Car Allowance

Pension - 6.25% employer contribution

20–24 days annual leave + birthday

Holiday buy/sell options

Private Medical Insurance

Flexible benefits

Tech Scheme

Cycle to Work Scheme

Season Ticket Loans

AA breakdown cover

Perks at Work

Job summary

Zenith Group in Glasgow is seeking a Deputy General Manager to lead the workshop, driving productivity, profitability and exceptional service for our fleet customers. You will work with the General Manager to manage technicians and support teams, ensuring safety, compliance and continuous improvement, and will be a key member of the site leadership team.

This hands-on leadership role offers a competitive salary and benefits package designed to attract and retain top workshop talent in the UK

Qualifications

• Experience leading a dealer, fleet or commercial workshop or similar operational teams.
• Strong planning, utilization and performance management skills.
• Commercial awareness with budget responsibility.
• Experience ensuring health and safety compliance.

Responsibilities

• Lead the daily operation of the Glasgow workshop and its teams.
• Manage technician performance, utilization and efficiency.
• Drive productivity, labour recovery and profitability while maintaining high service standards.
• Ensure maintenance, repair and inspection work is completed safely and on time.
• Manage VOR cases and minimise downtime.
• Foster a high-performing, engaged culture and coach colleagues.
• Ensure compliance with manufacturer, DVSA and company standards.
• Build strong relationships with customers, suppliers and manufacturer reps.
• Drive continuous improvement initiatives and support business growth.

Skills

Leadership

People development

KPI management

Health and safety

Customer service

Budget responsibility

Job description

Are you a high-performing Workshop Manager, Depot Manager or Service Manager looking for a bigger leadership opportunity? Then it's time to get on board with Zenith!

We're looking for a Deputy General Manager to lead our Glasgow workshop. This is your opportunity to take ownership of a major operation, lead experienced technical teams and play a key role in delivering exceptional service to some of the UK's best-known fleet operators.

Zenith provides a full range of services for fleet operators across HGVs, LGVs, LCVs and trailers, including fleet management, maintenance, funding, rental and flexible hire. Our customers include some of the UK's most recognised brands, including Amazon, DPD, Evri, DHL, GXO and Royal Mail Group, who rely on Zenith as a trusted long-term fleet partner.

As Deputy General Manager, you'll lead the day-to-day operation of our Glasgow workshop, driving productivity, profitability, customer service and technician performance while maintaining the high standards expected of an authorised IVECO dealership.

The Job

This is a hands-on operational leadership role with responsibility for the day-to-day performance of the workshop. You'll lead technicians and support teams, ensure exceptional customer service, drive productivity and profitability, and create a culture focused on safety, accountability and continuous improvement.

Working closely with the General Manager, you will be a key member of the site leadership team and act as deputy in their absence.

What You'll Be Doing

• Leading the daily operation of the Glasgow workshop
• Managing technician performance, utilisation and efficiency
• Driving workshop productivity, labour recovery and profitability
• Ensuring maintenance, repair and inspection work is completed safely and on time
• Managing Vehicle Off Road (VOR) cases and minimising downtime
• Creating a high-performing, engaged and accountable team culture
• Coaching, developing and retaining workshop colleagues
• Ensuring compliance with manufacturer, DVSA and company standards
• Building strong relationships with customers, suppliers and manufacturer representatives
• Driving continuous improvement initiatives across the operation
• Supporting business growth and operational excellence

What You'll Bring

• Experience within a dealer, fleet or commercial vehicle environment
• Previous experience leading a busy commercial workshop or operational teams
• Strong understanding of workshop planning, utilisation and performance
• Commercial awareness and budget responsibility
• Experience managing KPIs and operational delivery
• Excellent leadership and people development skills
• Strong understanding of health and safety compliance
• A passion for customer service and operational excellence

What's In It for You

• Salary range of £46,000 - £55,000 depending on experience
• Annual bonus
• EV Car or Car Allowance
• Pension - 6.25% employer contribution
• 24 days annual leave & 1 day for your birthday plus bank holidays
• The option to buy or sell holidays (+5 or -3)
• Individual Private Medical Insurance
• Flexible benefits: PMI for your family, dental, cycle to work scheme, critical illness cover and more
• Financial Benefits: Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, AA breakdown cover
• Perks at Work: save money on everyday essentials with access to a shopping discounts site.
• Support for your wellbeing: access to company GP, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

INDCS