Customer Service Executive

Zenith Group; Leeds; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Onsite GP

Free onsite parking

Hybrid working

Pension contribution 6.25%

Job summary

Zenith is expanding its Customer Service teams in Leeds and is seeking friendly, motivated Customer Service Executives to join us. You’ll be the first point of contact for drivers and customers, handle calls and emails, guide through queries, and book services while keeping customers updated throughout the case lifecycle.

We offer a competitive starting salary, hybrid working, and benefits including a 6.25% pension contribution and onsite facilities.

Qualifications

• Excellent communication skills with customers.
• Ability to stay calm and organized in fast-moving situations.
• Willingness to learn and develop within a people-focused business.

Responsibilities

• Being the first point of contact for drivers and customers, handling inbound phone calls and emails with confidence, warmth and professionalism.
• Guiding drivers through a wide range of queries, from new vehicle orders and delivery updates to in‑life support like parking fines, overseas travel, or general vehicle advice.
• Booking services, repairs and MOTs, ensuring work is scheduled quickly and issues are proactively resolved and clearly communicated.
• Supporting drivers when things don't go to plan – arranging breakdown recovery, repairs or replacement rental vehicles, and reassuring customers.
• Managing urgent incident calls involving accidents, damage or vehicle theft, taking ownership of the situation and ensuring the driver's safety.
• Gathering accurate information and documenting all interactions clearly in our case management systems.
• Liaising with our supplier network to ensure great service for our customers.
• Taking end-to-end ownership of customer queries and keeping customers updated until resolution.

Job description

Are you a natural problem‑solver who enjoys helping people, building relationships and making things happen? Do you take pride in delivering great service and want to grow your career in a supportive, people‑focused business? If so, we'd love to hear from you!

We're expanding our Customer Service teams at Zenith and are looking for friendly, motivated Customer Service Executives to join us.

Why Zenith?

At Zenith, we've been leading the transition to smarter, greener vehicle solutions for over 30 years. As the UK's largest independent vehicle solutions provider, we support some of the country's best‑known businesses and thousands of drivers every day.

Our people are at the heart of everything we do. We invest in your development, celebrate individuality, and create an environment where you can thrive. Through our MyGPS development framework, you'll have clear career pathways - whether that's progressing into a senior role, leadership, or moving into specialist teams across the business.

With hybrid working, an inclusive culture and a strong focus on wellbeing, Zenith is a place where your contribution is valued and your voice is heard.

We offer a competitive starting salary from £26,215 – £26,779.35 per annum (38.75 hours per week), plus a 6.25% pension contribution and a range of fantastic benefits, including Onsite GP, first class onsite facilities, free car parking, and ongoing professional development opportunities.

Our agile working model supports a healthy work‑life balance, with most Customer Service colleagues spending three days per week in the office.

Our Customer Service Teams

As a Customer Service Executive, you'll join one of our three divisions. Each offers a slightly different experience, but all are united by a shared commitment to delivering outstanding customer support.

Corporate

Our Corporate division supports organisations with company cars, light commercial vehicles, salary sacrifice schemes, and short‑term rentals.

Customer Service teams play a vital role in supporting drivers throughout the full vehicle lifecycle -from placing and amending orders to providing day‑to‑day support once their vehicle is on the road.

Commercial

We work with operators of LGVs, HGVs and trailers, including some of the UK's largest grocery and parcel delivery companies.

Our Customer Service teams provide 24/7 support to keep fleets running smoothly. This includes responding to urgent calls relating to accidents and breakdowns, arranging maintenance and repairs, and tracking vehicle progress so drivers can get back on the road as quickly as possible.

Consumer

Our Consumer division delivers a fully digital car‑leasing experience through our Zen Auto brand and white‑label partnerships with major automotive brands and financial institutions.

Customer Service colleagues play a key role in delivering fair, consistent and supportive interactions within an FCA‑regulated environment, guiding customers from their first enquiry and new vehicle order through to servicing, repairs and renewals.

What You'll Be Doing

No two days are exactly the same, but depending on the team you join, your role may include:

• Being the first point of contact for drivers and customers, handling inbound phone calls and emails with confidence, warmth and professionalism
• Guiding drivers through a wide range of queries, from new vehicle orders and delivery updates to in‑life support like parking fines, overseas travel, or general vehicle advice
• Booking services, repairs and MOTs, making sure work is scheduled quickly and any issues are proactively resolved and clearly communicated
• Supporting drivers when things don't go to plan – arranging breakdown recovery, repairs or replacement rental vehicles, and reassuring customers during stressful situations
• Managing urgent incident calls involving accidents, damage or vehicle theft, taking ownership of the situation and ensuring the driver's safety and next steps
• Gathering accurate information and documenting all interactions clearly in our case management systems
• Working closely with our preferred supplier network – from repairers and recovery agents to tyre providers – to ensure great service for our customers
• Liaising confidently with colleagues across Zenith to keep everyone aligned and customers informed
• Taking end‑to‑end ownership of customer queries, managing your own caseload effectively and keeping customers updated until resolution
• Building strong relationships by having quality conversations and choosing the right channel – often picking up the phone to talk, rather than relying solely on email

What You'll Bring

We are looking for people who:

• Are friendly, clear communicators and confident problem‑solvers
• Enjoy helping customers and doing the right thing
• Can stay calm, organised and empathetic – even when situations are fast‑moving or challenging
• Are curious, adaptable and keen to learn and develop

Customer service experience is great, but what matters most is that you take pride in doing a great job, and genuinely care about creating a positive experience for every customer

What's In It for You?

• Salary from £26,215 – £26,779.35 per annum
• 24 days holiday, plus a day off for your birthday (with the option to buy more)
• Hybrid working – typically three days per week in the office
• 6.25% pension contribution
• Onsite GP and first‑class facilities including free onsite parking
• Health and wellbeing support, including Mental Health First Aiders
• Life Insurance, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, and more
• Car and tech schemes, cycle to work, season ticket loans, breakdown cover and more
• Sports and social clubs, company activities, and team events.
• Inclusive culture with inclusion networks.
• Ongoing development through our MyGPS framework
• An inclusive, award‑winning culture with social clubs and events

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

INDCS