Flagship Store Manager – Lead a High-Impact Team

Vision Express (UK) Limited; Nottingham; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Frames allowance (£350 towards frames)

33 days holiday (with buy/sell)

Family & friends discounts + free eye

Employee wellbeing support

OneSight Foundation involvement

Job summary

Vision Express Nottingham Victoria Centre is seeking an experienced Store Manager to lead a team of around 25 colleagues, supported by two Assistant Store Managers, at a flagship store. You will own store performance, customer experience, and commercial results.

You will coach your team, drive exceptional customer experiences, implement product and service launches, and collaborate with senior leaders across Vision Express to progress into wider leadership opportunities.

Qualifications

• Previous Store Manager or senior retail leadership experience.
• Proven track record in improving customer experience and NPS.
• Experience leading large teams and engaging colleagues.
• Strong communication and influencing skills.
• Ambition to progress into broader leadership roles.
• Optical industry experience is not essential.

Responsibilities

• Lead, coach and develop a large retail team.
• Drive exceptional customer experiences and improve NPS.
• Manage store performance, sales growth and objectives.
• Collaborate with Assistant Store Managers on operational excellence.
• Support colleagues' development and performance management.
• Ensure the store remains customer-focused and commercially successful.

Skills

Store management

Customer service

Team leadership

Communication

NPS improvement

Job description

Vision Express Nottingham Victoria Centre is seeking an experienced Store Manager to lead a team of around 25 colleagues, supported by two Assistant Store Managers, at a flagship store. You will own store performance, customer experience, and commercial results.

You will coach your team, drive exceptional customer experiences, implement product and service launches, and collaborate with senior leaders across Vision Express to progress into wider leadership opportunities.