Store Manager

Vision Express; Gateshead; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

£350 towards frames or designer sunglasses

33 days holiday with buy/sell options

Family & friends discounts

Free eye tests

Employee wellbeing support

Opportunities to support global vision

Job summary

Vision Express is seeking a Store Manager for our flagship store in Metrocentre, Gateshead. The ideal candidate will lead a high-performing retail team, drive exceptional customer experience, and manage all operational aspects of the store.

With a focus on commercial performance, this role offers a competitive bonus scheme and a range of staff benefits including discounts and support for your wellbeing. Join us and shape the future of optical retail!

Qualifications

• Proven experience in managing large, fast-paced retail stores.
• Ability to deliver strong commercial performance and results.
• Passion for customer experience and retail excellence.

Responsibilities

• Lead and develop a high-performing retail team.
• Drive commercial performance through exceptional customer service.
• Manage all store operations including compliance and standards.

Skills

Retail leadership experience

Team motivation and development

Commercially driven

Customer experience focus

Resilient and adaptable

Natural communicator

Job description

Store Manager – Vision Express (Metrocentre, Gateshead)

Where customer service meets premium eyewear and med-tech innovation. Are you a proven retail leader ready to take ownership of a flagship store? Join Vision Express, part of the global EssilorLuxottica group, and work with leading brands like Ray-Ban, Meta, Oakley, Prada & Nuance.

What You’ll Do

• Lead, coach, and develop a large, high‑performing retail team
• Drive commercial performance through exceptional customer experience
• Take full ownership of store results, KPIs, and operational excellence
• Lead from the front on the shop floor, delivering personalised service
• Oversee all store operations including rotas, stock, compliance, and standards
• Build a strong team culture focused on engagement, development, and accountability
• Partner with support teams to deliver continuous improvement in a flagship environment

Earn More at Vision Express

Earn monthly bonuses on top of your salary. Store Managers who deliver strong commercial performance can benefit from a competitive bonus scheme with uncapped earning potential. In a flagship location like Metrocentre, your impact is significant and so are the rewards.

What You’ll Get

• £350 towards frames or designer sunglasses, with unlimited spend on lenses
• 33 days holiday with buy/sell options
• Family & friends discounts + free eye tests
• Employee wellbeing support
• Opportunities to support global vision through the OneSight Foundation

What We’re Looking For

• Strong retail leadership experience managing large, fast‑paced stores
• Confident leading, motivating, and developing high‑performing teams
• Commercially driven with a track record of delivering results
• Passionate about customer experience and retail excellence
• Resilient and adaptable leader, comfortable managing change
• A natural communicator who can engage, influence, and inspire

Optics experience is not required – we’ll support you to learn everything you need.

Why Vision Express

With over 590 stores across the UK, Ireland, and Jersey, we’re a leading optical retailer and a growing med‑tech business. Backed by EssilorLuxottica, we invest in innovation, our people, and your career development.

Ready to lead one of our flagship stores? Apply now and see your future clearly.