Stock Supervisor

POP MART UK CORPORATION LTD; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Monthly appreciation gifts

Commissions scheme

Employee Assistance Programme (EAP)

Training and development programmes

Team events

40-hour workweek, 7-hour shifts + 1‑hr

Job summary

POP MART UK CORPORATION LTD is hiring a Stock Supervisor to manage the back-of-house stock operations at our flagship store in London. You’ll lead the stock team, ensure accurate reception, storage and replenishment, and maintain high stock integrity in a fast-paced retail environment.

The role requires supervisory experience, strong organisation, and fluent English. You will work with BOH and FOH teams, support training, and uphold safety standards across shifts, including evenings and weekends.

Qualifications

• Experience in a stockroom/back-of-house retail environment.
• Supervisory or team-leading experience is desirable.
• Strong organisational and time-management skills.
• Excellent attention to detail and stock accuracy.
• Clear communication with BOH and FOH teams; ability to work with diverse colleagues.
• Physically active role; comfortable with stock handling and moving.
• Fluent professional English; retail industry experience is a plus.

Responsibilities

• Supervise daily back-of-house stock operations and replenishment.
• Organise and allocate daily tasks to the stock team.
• Lead and train Stock Assistants; provide feedback to maintain standards.
• Receive deliveries; check against packing slips and orders; flag discrepancies.
• Maintain stock accuracy through regular cycle counts and investigations.
• Oversee stockroom organisation; ensure correct labelling and easy locating of products.
• Coordinate with FOH for timely replenishment and stock requests.
• Support stock transfers, returns and movement processing.
• Assist with stock audits and escalate discrepancies as needed.
• Ensure compliance with health and safety procedures.

Skills

Stock management

Team leadership

English proficiency

Tools

CEGID POS

Stock management systems

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company. With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers. Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY. As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms, bringing joy to consumers around the world.

POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross-border e-commerce platforms reaches audiences in over ninety countries and regions.

In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high-potential markets. For more information, please visit www.popmart.com and our LinkedIn Career page.

What to Expect

• Contribute to a fast-growing European business that combines retail, art and creative storytelling.
• Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences.
• Grow your skills through hands-on projects, collaborative learning and opportunities to explore new ideas.

Benefits

• Monthly appreciation gifts featuring our latest POP MART designs.
• A structured commissions scheme linked to company and individual performance.
• Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support.
• Training and development programmes that build both professional skills and creative thinking.
• Regular team events that bring our people together to share ideas and celebrate our work.
• Join Our Team – 40-hour workweek, 7-hour shifts + 1-hour paid lunch.

The Role and Candidate

The Stock Supervisor plays a key role in managing the back-of-house stock operation at our new flagship store. Working closely with the BOH Stock Manager and wider store leadership team, the Stock Supervisor will help oversee the daily stockroom operation, ensuring stock is received, processed, stored and replenished accurately and efficiently. This is a hands-on supervisory role that requires strong organisation, attention to detail and the ability to lead and support a team in a fast-paced, high-volume retail environment. The Stock Supervisor will help maintain high standards of stock accuracy, stockroom organisation, health and safety and operational efficiency. The successful candidate will be confident supporting and guiding Stock Assistants, prioritising daily workload and ensuring that stock is available on the sales floor when required.

Responsibilities

• Supervise the daily BOH stock operation, ensuring stock is received, processed, stored and replenished efficiently.
• Support the BOH Stock Manager in organising and allocating daily tasks to the stock team.
• Lead and support Stock Assistants, providing guidance, training and feedback to ensure operational standards are maintained.
• Receive and process deliveries, checking stock against packing slips and purchase orders and escalating any discrepancies, damages or shortages.
• Maintain high levels of stock accuracy through regular cycle counts, stock checks and investigations into discrepancies.
• Oversee putaway and stockroom organisation, ensuring products are correctly labelled, stored and easy to locate.
• Monitor stockroom capacity and organisation, ensuring the BOH area remains clean, safe and operationally efficient.
• Ensure stock is security-tagged and handled correctly to minimise damage, loss and shrinkage.
• Coordinate timely replenishment of the sales floor, working closely with FOH colleagues and responding to stock requests.
• Support the processing of faulty stock, transfers, returns and other stock movements.
• Assist with stock audits and investigations, identifying and escalating discrepancies where required.
• Ensure all BOH processes are followed consistently and in line with company procedures.
• Support the BOH Stock Manager with training and onboarding of new stock team members.
• Help maintain strong communication between the BOH and FOH teams to ensure smooth daily operations.
• Follow all health and safety procedures, ensuring walkways, emergency exits and working areas remain clear and safe.
• Report any operational, stock or health and safety issues promptly to the BOH Stock Manager or Store Management.
• Be available to work flexible hours, including evenings, weekends and holidays, according to store needs.

Required Qualifications

• Previous experience in a stockroom, warehouse, logistics or back-of-house retail environment.
• Previous supervisory or team-leading experience is desirable.
• Strong organisational and time-management skills, with the ability to prioritise tasks in a fast-paced environment.
• Excellent attention to detail and a strong focus on stock accuracy.
• Confident communicating with both BOH and FOH colleagues and supporting a diverse team.
• Proactive, reliable and hands-on, with the ability to work independently when required.
• Comfortable working in a physically active role, including moving and handling stock.
• Fluent in professional English, with strong verbal communication skills.
• Comfortable working in a high-volume retail environment and managing changing priorities.
• A positive attitude towards teamwork, coaching and continuous improvement.

Desirable but Not Essential

• Experience supervising a retail stockroom, warehouse or BOH team.
• Knowledge of CEGID POS usage.
• Experience using stock management or inventory systems.
• Experience in the toy, collectibles, fashion or wider retail industry.
• Experience working within a flagship or high-volume retail environment.
• Multi-lingual language ability.

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.