Flagship Stock Manager

POP MART; Slough; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Bonus scheme

Employee Assistance Programme (EAP)

Training and development programs

Regular team events

40-Hour Workweek, 7-Hour Shifts +1h LP

Job summary

POP MART is opening a flagship store in London. The BOH Stock Manager will own stock accuracy, receive deliveries, and organise the stockroom while supporting the VM and sales teams to ensure smooth operations from delivery to customer.

The role requires an experienced retail leader who can drive stock performance in a fast-paced environment, coach the BOH team, and align with store leadership on stock goals and seasonal initiatives.

Qualifications

• Proven experience managing stock operations in a fast-paced retail environment.
• Strong leadership, coaching and communication skills.
• Commercially minded with focus on stock accuracy and operational excellence.

Responsibilities

• Own stock file accuracy across the store, manage faulty stock and discrepancies.
• Run cycle counts and physical stock checks; keep audits accurate.
• Deliver against stock loss and shrinkage KPIs with clear action plans.
• Manage deliveries intake, checking and processing.
• Oversee put away and stockroom organisation for quick replenishment.
• Review stockroom layout to maximise capacity and efficiency.
• Provide daily stock position updates to managers.
• Act as link between BOH and FOH teams for visibility.
• Coach and develop the BOH team and build development plans.
• Ensure compliance with health and safety and store procedures.

Skills

Stock management

Leadership

Inventory systems

Cycle counts

Loss prevention

Organisation

Tools

CEGID POS usage

Job description

Flagship BOH Stock Manager

Industry:

Retail, Designer toys and collectible pieces

Location:

London

Job type:

Full time, Permanent

New Flagship Store

This is an exciting opportunity to join POP MART ahead of the opening of a brand-new flagship store in London. Ahead of launch, the successful candidate will complete a training period of a few weeks at one of our existing stores (Charing Cross or Oxford Street) to build hands-on experience with our systems, standards and team culture before helping to lead the new flagship from day one.

About POP MART

POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.

POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.

For more information, please visit www.popmart.com and our LinkedIn Career page.

What to Expect

POP MART is a fast-paced company with a young and multicultural team where you can expect to:

• Contribute to a fast-growing European business that combines retail, art, and creative storytelling
• Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences
• Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas

Benefits

POP MART offers our employees:

• Monthly appreciation gifts featuring our latest POP MART designs
• A structured bonus scheme linked to company and individual performance
• Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
• Training and development programmes that build both professional skills and creative thinking
• Regular team events that bring our people together to share ideas and celebrate our work
• Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch

The Role and Candidate

The BOH Stock Manager leads the back-of-house stock operation, taking ownership of stock accuracy, receiving deliveries, stockroom organisation and shrinkage control. This is a hands-on role, working closely with the VM Team, Floor Managers and sales floor team to ensure product moves efficiently from delivery through to the customer, while keeping the stockroom compliant, organised and audit-ready at all times.

The position requires an experienced, commercially minded retail leader who can take ownership of stock performance within a fast-paced, high-volume environment. The BOH Stock Manager helps translate company stock and loss-prevention standards into daily execution, acting as the link between the stockroom and the shop floor.

A key focus of this role is leading, coaching and developing the BOH team, and role-modelling an organised, accountable culture that supports the wider store’s performance. The BOH Stock Manager also works cross-functionally with store leadership and stakeholders to support stock-related business goals, deliveries and seasonal initiatives.

This position plays an important role in protecting stock accuracy and availability, helping to set the benchmark for operational excellence behind the scenes of the store.

Responsibilities

• Own stock file accuracy across the store, managing faulty stock, supplier returns, and raising SKU discrepancies with the buying and management teams.
• Run cycle counts and physical stock checks, ensuring audits are accurate and discrepancies are kept to a minimum.
• Deliver against stock loss and shrinkage KPIs by putting in place clear action plans and processes.
• Manage the team to process deliveries efficiently, including receiving, checking
• Oversee put away and stockroom organisation, ensuring products are labelled and stored so the floor team can find and replenish them quickly.
• Regularly review stockroom layout to maximise capacity, working with the sales floor team on better replenishment workflows.
• Provide daily updates to store and department managers on stock position, new lines, and any issues affecting stock holding.
• Act as the link between BOH and FOH teams, ensuring smooth handoffs and shared visibility of stock.
• Manage, coach, and develop the BOH team, giving regular feedback and building development plans that recognise talent and address gaps.
• Ensure full compliance with trading standards, health and safety legislation, and store operating procedures — including clear escape routes and walkways, unobstructed sprinklers, and appropriate equipment in BOH areas

Required Qualifications

• Proven experience managing stock operations and a team within a fast-paced, high-volume retail environment.
• Strong leadership, coaching and communication skills, with the ability to motivate and develop a team.
• Commercially minded and results-driven, with a strong focus on stock accuracy and operational excellence.
• Solid experience with inventory systems, stock reporting, cycle counts and loss prevention.
• Highly organised and proactive, with the ability to prioritise and keep the team focused during busy periods or change.
• Genuine passion for retail operations and delivering a seamless experience for customers and colleagues alike.

Desirable but Not Essential

• Knowledge of CEGID POS usage
• Experience in the toy or collectibles industry
• Multi-lingual language ability