First UK Customer Success Manager — Ownership & Growth

Ellison Coast Limited; Greater London; Vor Ort; GBP 50.000 - 75.000; Vollzeit

Zusammenfassung

Ellison Coast Limited in London is seeking its first Customer Success Manager in the UK to own the full post-sale relationship, onboarding, adoption, retention, and expansion from onboarding through renewal and expansion.

Based in our London office, you will shape the customer success approach for the market, build executive relationships with stakeholders, and drive renewals and expansion through structured reviews and value realisation.

Aufgaben

• Own a book of accounts with ARR, renewal date, health, success goals, and risks
• Build relationships with customer stakeholders including senior decision-makers
• Own full renewal pipeline and ensure renewals are tracked, forecasted, and managed
• Run structured check-ins, value reviews, QBRs, and renewal conversations
• Identify and close expansion opportunities (upsell, cross-sell, seat growth)
• Spot churn risks, understand issues, and act to mitigate them
• Create value realization plans and show measurable outcomes to customers
• Maintain a documented success plan for every account and review quarterly
• Translate customer feedback into input for the product team
• Collaborate with Implementation to ensure smooth transition from implementation to ongoing CS
• Help shape our Customer Success approach in the UK as our first CSM in the market

Jobbeschreibung

Ellison Coast Limited in London is seeking its first Customer Success Manager in the UK to own the full post-sale relationship, onboarding, adoption, retention, and expansion from onboarding through renewal and expansion.

Based in our London office, you will shape the customer success approach for the market, build executive relationships with stakeholders, and drive renewals and expansion through structured reviews and value realisation.