Hybrid UK Enterprise Customer Success Manager

Ultimate VC List; Greater London; Hybrid; GBP 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Stock options

Private health insurance (UK)

Pension

Cycle to work scheme

Season ticket loan

Dog friendly office

Hybrid work policy

Zusammenfassung

Malt in London is seeking a UK-based Customer Success Manager to own the day-to-day relationship with a portfolio of around 24 enterprise accounts. You will work with hiring managers, procurement and freelancers to keep projects on track from onboarding to renewals.

You will drive platform adoption, run targeted demos, coordinate extensions with Sales, and help clients extract more value from Malt. The role rewards ownership, cross-functional collaboration and a focus on renewal pipeline growth.

Qualifikationen

• 3+ years of client-facing experience in CS/AM/ops within a fast-paced SaaS or marketplace.
• Experience with renewal tracking and pipeline accuracy to safeguard retention.
• Ability to collaborate with diverse stakeholders—from hiring managers to procurement partners to freelancers.
• Excellent English communication (C2) with professional polish and collaboration.

Aufgaben

• Own the day-to-day Customer Success relationship for ~24 UK enterprise accounts from onboarding to renewals.
• Coordinate extensions with Sales and flag risks early to protect renewal pipeline.
• Drive platform adoption with targeted demos and onboarding to ensure smooth core workflows.
• Maintain accurate renewal forecast and identify opportunities to expand portfolio revenue.

Kenntnisse

Client-facing CS

Account management

Stakeholder management

Process optimization

English fluency

Tools

Looker

Google Sheets

Notion

Jobbeschreibung

Malt in London is seeking a UK-based Customer Success Manager to own the day-to-day relationship with a portfolio of around 24 enterprise accounts. You will work with hiring managers, procurement and freelancers to keep projects on track from onboarding to renewals.

You will drive platform adoption, run targeted demos, coordinate extensions with Sales, and help clients extract more value from Malt. The role rewards ownership, cross-functional collaboration and a focus on renewal pipeline growth.