First Response & Claims Admin Specialist

Davies; Royton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Discount platform

25 days holiday

Development, training

Professional qualifications

Job summary

Davies Group in Bolton, United Kingdom, is seeking a First Response Advisor to support claims administration and customer service. You will input new claim information accurately, contact customers to arrange inspections, and manage related emails and calls.

The role offers a supportive environment with strong development opportunities, a focus on customer outcomes, and a comprehensive benefits package.

Qualifications

• Strong written and verbal communication skills
• Ability to work in a fast-paced environment with a focus on targets
• Strong problem-solving skills
• IT proficiency and a good eye for detail

Responsibilities

• Effectively handle all customer interactions (client and direct customers) professionally and within Treating Customers Fairly guidelines
• Accurately input new claims received within service guidelines
• Call customers to arrange inspection appointments and manage diary reminders
• Manage company claim related email inboxes and handle inbound calls
• Contribute positively to teamwork and overall culture

Job description

Davies Group in Bolton, United Kingdom, is seeking a First Response Advisor to support claims administration and customer service. You will input new claim information accurately, contact customers to arrange inspections, and manage related emails and calls.

The role offers a supportive environment with strong development opportunities, a focus on customer outcomes, and a comprehensive benefits package.