Claims Handler

Davies; Stoke-on-Trent; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension

Life assurance 4x salary

Flexible working

Professional qualifications funding

Employee volunteering programme

Job summary

Davies is seeking a Claims Handler for our Stoke office to join the Property team. You will be the first point of contact in moments that matter to our clients, helping manage the full lifecycle of claims from setup to settlement.

The role emphasizes customer-centric service, clear communication, and accurate processing while ensuring regulatory compliance and contributing to team growth. Hybrid working begins after probation, with an on-site base in Stoke.

Qualifications

• Customer-centric approach and great communication are essential.
• Ability to thrive in fast-paced environments and deliver swift outcomes.
• Strong numeracy, literacy and IT skills are required.

Responsibilities

• Liaise with customers, insurers, suppliers and colleagues nationwide.
• Analyse policies to determine claim coverage and devise processing strategies.
• Keep policyholders informed about claim progress through clear correspondence.

Skills

Customer service

Communication

Numeracy

IT skills

Attention to detail

Adaptability

Job description

Description

Application Deadline: 31 August 2026

Department: Claims Management

Location: Stoke

Location: On Site, Stoke-on-Trent. Hybrid working after completion of Probation!

Are you interested in starting a career in an international insurance company? Look no further! Davies is seeking a Claims Handler to join our successful Property team in our Stoke office.

This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.

What will your day look like:

• Liaising with customers, insurers, suppliers, and colleagues nationwide
• Analysing policies to determine claim coverage and devise efficient claims processing strategies
• Keeping policyholders informed about claim progress through well-crafted correspondence
• Setting up new claims, appoint contractors, and update internal systems
• Issuing payments and arrange settlements as needed
• Ensuring compliance with contractual and regulatory requirements
• Contributing to team success and driving business growth

Knowledge and Abilities:

• Customer-Centric Approach: As a great communicator, you’ll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers.
• Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes
• Attention to Detail: Excellence lies in the little things.
• Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.
• Numeracy, Literacy and IT: You can offer strong numeracy, literacy and IT skills.
• Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan