First Response Advisor

Davies; Royton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Discount platform

25 days holiday

Development, training

Professional qualifications

Job summary

Davies Group in Bolton, United Kingdom, is seeking a First Response Advisor to support claims administration and customer service. You will input new claim information accurately, contact customers to arrange inspections, and manage related emails and calls.

The role offers a supportive environment with strong development opportunities, a focus on customer outcomes, and a comprehensive benefits package.

Qualifications

• Strong written and verbal communication skills
• Ability to work in a fast-paced environment with a focus on targets
• Strong problem-solving skills
• IT proficiency and a good eye for detail

Responsibilities

• Effectively handle all customer interactions (client and direct customers) professionally and within Treating Customers Fairly guidelines
• Accurately input new claims received within service guidelines
• Call customers to arrange inspection appointments and manage diary reminders
• Manage company claim related email inboxes and handle inbound calls
• Contribute positively to teamwork and overall culture

Job description

First Response Advisor Davies•Bolton, United Kingdom, GB

Description

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

• Reward platform – discounts for over 800 retailers
• 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)
• Development, training, and professional qualifications

Davies Group are looking for a professional individual who can undertake initial customer contact, capture accurate data entry of new claim information and provide administrative support to the teams.

What will your day look like:

• Effectively handle all customer interactions (client and direct customers) professionally, knowledgably and within TCF (Treating Customers Fairly) in mind
• Accurately input new claims that are received within service guidelines
• Call customers to arrange inspection appointments and take a pro-active approach to arranging appointments, including management of own diary reminders
• Manage company claim related email inboxes and handle inbound calls
• Contribute positively to both great teamwork and a good overall culture

Knowledge and Abilities:

• Strong written and verbal communication skills with good customer service skills
• Ability to work in a fast-paced environment, with a focus on consistently achieving targets
• Strong problem-solving skills
• IT proficiency and a good eye for detail

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.