First Response Advisor - Romanian Speaking

NRG; Sunderland; On-site; GBP 21,000 - 26,000; Full time

Job summary

NRG in Newcastle City Centre is seeking a Romanian and English Speaking First Response Advisor to join our busy client care team. You will be the first point of contact for new and existing clients, handling enquiries in English and Romanian with professionalism and discretion.

The role focuses on capturing accurate client information, managing inquiries efficiently, and coordinating with the legal team to ensure a smooth client journey while maintaining compliance and confidentiality.

Qualifications

• Fluent English and Romanian are essential.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accurate record-keeping.
• Ability to multitask in a fast-paced office environment.
• Experience in administrative, call-handling or customer service roles is desirable.

Responsibilities

• Answer incoming calls and emails in English and Romanian.
• Record client enquiries and attendance notes accurately.
• Assist clients with initial queries and direct to the right department.
• Update case management systems with relevant data.
• Collaborate with colleagues to ensure smooth client journeys.
• Ensure all communications follow compliance and confidentiality standards.

Skills

Fluent English

Fluent Romanian

Communication skills

Attention to detail

Record-keeping

Administrative support

Multitasking

Tools

Case management software

Job description

Romanian and English Speaking First Response Advisor

Location: Newcastle City Centre

Salary: £23,250 per annum

Contract: Full-time, Permanent

About the Role

We are seeking a First Response Advisor (English and Romanian speaking) to join a busy legal team in Newcastle City Centre. This is an excellent opportunity for someone with strong communication skills and a professional manner to become an integral part of our client care team.

The successful candidate will act as the first point of contact for new and existing clients, handling enquiries in all three languages. You will play a key role in ensuring that client information is accurately captured and that each enquiry is managed efficiently and with care.

Key Responsibilities

• Client Communication: Answer incoming calls and emails, providing clear and professional information in English and Romanian, depending on client needs.
• Attendance Taking: Record accurate details of client enquiries and attendance notes for the First Response Team, ensuring information is logged correctly.
• Client Support: Assist clients with initial queries and direct them to the appropriate department or legal team member.
• Case Administration: Update case management systems with relevant client data and maintain accurate and confidential records.
• Team Coordination: Work closely with colleagues to ensure a smooth client journey and seamless handover of information.
• Compliance: Ensure all communication and data handling meet the firms compliance and confidentiality standards.

About You

• Fluent language skills in English and Romanian are essential, as the role involves supporting clients who communicate in these languages.
• Excellent communication and interpersonal skills, with the ability to handle sensitive information with discretion.
• Strong attention to detail and accurate record-keeping.
• Confident working in a fast-paced office environment and managing multiple priorities.
• Previous experience in an administrative, call-handling or customer service roleideally within a legal or professional services environmentis desirable but not essential.

NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.