Legal Enquiry Advisor

Search Consultancy; Dundee; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Training & development

Job summary

Search Consultancy is hiring a Legal Enquiry Team Advisor in Dundee. You will serve as the first contact for new client enquiries via phone, email, and website, gathering information and explaining funding options in a professional, empathetic manner.

Based in Dundee, the role offers hybrid working after probation with three days in the office. The team operates in a collaborative environment focused on client satisfaction and effective case handover to the legal team.

Qualifications

• Previous experience in customer service, contact centre or sales.
• Excellent communication and interpersonal skills.
• Ability to build rapport and establish trust with clients.
• Empathetic, professional and client-focused approach.
• Strong organisational skills and attention to detail.
• Confident using Microsoft Office and learning new systems.
• Understanding of GDPR requirements.
• Ability to work towards individual performance and productivity targets.
• Experience within a legal environment would be advantageous but is not essential.

Responsibilities

• Acting as the first point of contact for new client enquiries via telephone, email, website and other channels.
• Delivering a professional, empathetic and client-focused service.
• Gathering detailed information relating to accidents, injuries and potential claims.
• Accurately recording and maintaining client information on the case management system.
• Obtaining supporting documentation including photographs, evidence and other relevant materials.
• Taking ownership of enquiries from initial contact through to handover to the appropriate legal team.
• Working towards individual and team performance targets, including conversion rates and client satisfaction measures.
• Developing knowledge of personal injury law and the firm's services.

Skills

Customer service

Excellent communication

GDPR knowledge

Microsoft Office

Job description

Legal Enquiry Team Advisor | Dundee
Salary: £26,000 - £30,000 + Bonus
Hours: Full Time | Permanent

About the Role

As a Legal Enquiry Team Advisor, you'll play a vital role as the first point of contact for new client enquiries. Working across telephone, email, website enquiries, and other communication channels, you'll gather key information, explain funding options, and ensure clients receive a professional and empathetic experience from their very first interaction.

Based in Dundee, you'll join a collaborative team environment where no two days are the same. Hybrid working is available following the successful completion of probation, with a requirement to attend the Dundee office three days per week.

Key Responsibilities

• Acting as the first point of contact for new client enquiries via telephone, email, website and other communication channels
• Delivering a professional, empathetic and client-focused service
• Gathering detailed information relating to accidents, injuries and potential claims
• Accurately recording and maintaining client information on the case management system
• Obtaining supporting documentation including photographs, evidence and other relevant materials
• Taking ownership of enquiries from initial contact through to handover to the appropriate legal team
• Working towards individual and team performance targets, including conversion rates and client satisfaction measures
• Developing knowledge of personal injury law and the firm's services

About You

• Previous experience within a customer service, contact centre or sales environment
• Excellent communication and interpersonal skills
• Ability to build rapport and establish trust with clients
• Empathetic, professional and client-focused approach
• Strong organisational skills and attention to detail
• Confident using Microsoft Office applications and learning new systems
• Understanding of customer service principles and GDPR requirements
• Ability to work towards individual performance and productivity targets
• Experience within a legal environment would be advantageous but is not essential

What's in It for You?

• Competitive salary of £26,000 - £30,000 plus bonus opportunity
• Hybrid working following probation
• Comprehensive training and ongoing professional development
• Opportunity to join a respected and well-established legal firm
• Supportive team culture built around collaboration and shared success
• A varied and rewarding role where every day brings new challenges

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.