Service Desk Analyst (Romanian Speaking) – Full Time – Peterborough

Catering; Peterborough; On-site; GBP 21,000 - 22,000; Full time

Benefits offered by this job

Contract length: 3-6 months

On-site in Peterborough

Exposure to cloud data platforms

Collaborative data culture

Job summary

Catering in Peterborough is seeking a Customer Service Advisor – Romanian speaking for an IT consultancy. The role is fully onsite with £15.84 PAYE hourly rate and a 3–6 month contract. Romanian language skills are essential and full training is provided.

You will support customers, follow policies, aim for first-contact resolution, handle incidents with care, and help improve processes in a data-driven environment. A proactive, collaborative attitude is valued.

Qualifications

• Fluent Romanian required to communicate with customers.
• Excellent verbal and written communication skills.
• Ability to meet and exceed targets.
• Proactive attitude and ability to work independently or in a team.
• Excellent multitasking and organisational abilities.
• Sharp attention to detail.
• Confident, friendly telephone manner.

Responsibilities

• Communicate clearly with customers and keep them informed.
• Follow established policies to ensure high standards and compliance.
• Identify improvements to processes to enhance customer experience.
• Manage incidents involving vulnerable customers with care.
• Record, investigate and resolve customer complaints for first-time resolution.
• Report any policy or process breaches promptly.
• Use tools and platforms to maintain effective communication with customers.
• Identify issues and deliver timely, appropriate resolutions.
• Practice active listening to fully understand customer needs and manage incidents to completion.

Skills

Fluent Romanian

Telephone manner

Verbal communication

Written communication

Target orientation

Independent & team

Multitasking

Attention to detail

Job description

Customer Service Advisor – (Romanian speaking) IT Consultancy £15.84 PAYE Figure Fully Onsite

No experience required, full training provided
Romanian language skills are essentialOverview:
Im currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.

Key Responsibilities:

• Communicate clearly and transparently with customers, keeping them informed and confident in the service
• Work within established policies and procedures to ensure high standards and compliance
• Seek opportunities to enhance the customer experience by identifying improvements to existing processes
• Manage incidents involving vulnerable customers with care and sensitivity
• Record, investigate and resolve customer complaints promptly, aiming for first-time resolution
• Report any policy or process breaches swiftly and accurately
• Use various tools and platforms to maintain effective communication with customers
• Identify issues through clear and confident communication, and deliver timely, appropriate resolutions
• Use active listening and questioning techniques to fully understand the customers needs and manage incidents through to completion

Skills & Experience Required:

• A confident and friendly telephone manner
• Strong verbal and written communication skills
• Ability to meet and exceed targets
• A proactive attitude, comfortable working both independently and in a team
• Excellent multitasking and organisational skills
• Sharp attention to detail
• Fluent in Romanian

Package:

• £15.84 PAYE Figure
• 3-6 month contract (may be extended)
• Office based in Peterborough
• Collaborative and forward-thinking data culture
• Opportunities to work with modern cloud-based data platforms

Salary: £15 – £16/hour

Job Type: Contract

Location: Peterborough