First Response Advisor - Romanian Speaking

NRG Resourcing Ltd; Newcastle upon Tyne; On-site; GBP 21,000 - 26,000; Full time

Job summary

NRG Resourcing Ltd in Newcastle City Centre seeks a Romanian and English Speaking FirstResponseAdvisor to join a busy legal team. You will be the first point of contact for clients, handling inquiries in English and Romanian and ensuring accurate information is captured for a smooth client journey.

The role focuses on efficient case administration, confidentiality, and collaboration with colleagues to direct inquiries to the right experts.

Qualifications

• Fluent in English and Romanian is essential.
• Strong communication and interpersonal skills.
• Experience in administrative or call-handling roles is desirable.

Responsibilities

• Answer calls and emails, providing clear information in English and Romanian.
• Record accurate client enquiries and attendance notes.
• Direct enquiries to the appropriate department or legal team member.
• Update case management systems and maintain confidential records.
• Coordinate with colleagues for smooth client journeys and handovers.
• Ensure communications comply with the firm’s confidentiality standards.

Skills

Fluent English

Fluent Romanian

Excellent communication

Attention to detail

Administrative experience

Job description

Romanian and English Speaking FirstResponseAdvisor

Location:NewcastleCityCentre

Salary: £23,250 per annum

Contract:Full-time,Permanent

AbouttheRole

WeareseekingaFirstResponseAdvisor (English and Romanian speaking) to join a busy legal team in Newcastle City Centre.Thisisanexcellentopportunityforsomeonewithstrongcommunicationskillsandaprofessionalmannertobecomeanintegralpartofourclientcareteam.

Thesuccessfulcandidatewillactasthefirstpointofcontactfornewandexistingclients,handlingenquiriesinallthreelanguages.Youwillplayakeyroleinensuringthatclientinformationisaccuratelycapturedandthateachenquiryismanagedefficientlyandwithcare.

KeyResponsibilities

• ClientCommunication:Answerincomingcallsandemails,providingclearandprofessionalinformationinEnglish and Romanian,dependingonclientneeds.

• AttendanceTaking:RecordaccuratedetailsofclientenquiriesandattendancenotesfortheFirstResponseTeam,ensuringinformationisloggedcorrectly.

• ClientSupport:Assistclientswithinitialqueriesanddirectthemtotheappropriatedepartmentorlegalteammember.

• CaseAdministration:Updatecasemanagementsystemswithrelevantclientdataandmaintainaccurateandconfidentialrecords.

• TeamCoordination:Workcloselywithcolleaguestoensureasmoothclientjourneyandseamlesshandoverofinformation.

• Compliance:Ensureallcommunicationanddatahandlingmeetthefirm’scomplianceandconfidentialitystandards.

AboutYou

• FluentlanguageskillsinEnglish and Romanian areessential,astheroleinvolvessupportingclientswhocommunicateintheselanguages.

• Excellentcommunicationandinterpersonalskills,withtheabilitytohandlesensitiveinformationwithdiscretion.

• Strongattentiontodetailandaccuraterecord-keeping.

• Confidentworkinginafast-pacedofficeenvironmentandmanagingmultiplepriorities.

• Previousexperienceinanadministrative,call-handlingorcustomerservicerole—ideallywithinalegalorprofessionalservicesenvironment—isdesirablebutnotessential.

NRGisanequalopportunitiesemployercommittedtopromotingadiverseandinclusiveworkplace.Weopposeallformsofunlawfulorunfairdiscriminationonthegroundsofanyprotectedcharacteristic.Ouraimistocreateanenvironmentthatencouragesdiversity,buildsonindividualdifferences,andrespondsequitablytotheneedsofall.Weproactivelytakestepstofulfilourlegalobligations,removebarriers,monitorforfairness,reflectthecommunitiesweserve,andenforceazero-tolerancepolicyforbreachesofourEqualityandDiversitypolicy.