First Response Administrator: Customer Care Pro

Arc Legal Group; Colchester; On-site; GBP 19,000 - 23,000; Full time

Job summary

Arc Legal Group in Colchester is seeking a First Response Administrator to be the first point of contact for our clients and customers. You will handle calls, emails and web chats, directing them to the right colleagues and ensuring that information is communicated accurately.

The role emphasizes delivering excellent customer service with full training provided. A background in Insurance Claims is helpful but not required, and a strong work ethic and willingness to learn will help you succeed.

Qualifications

• Strong customer service skills are essential.
• Background in Insurance Claims is an advantage but not required.

Responsibilities

• Answer calls within service level agreements and direct callers to appropriate people.
• Action emails and handle correspondence within service level agreements.
• Handle inquiries via telephone, email and web chat in a courteous and helpful manner.
• Signpost customers to relevant departments calmly and professionally.
• Understand and embrace the concept of “excellent customer service”.

Skills

Customer service

Multichannel support

Clear communication

Job description

Arc Legal Group in Colchester is seeking a First Response Administrator to be the first point of contact for our clients and customers. You will handle calls, emails and web chats, directing them to the right colleagues and ensuring that information is communicated accurately.

The role emphasizes delivering excellent customer service with full training provided. A background in Insurance Claims is helpful but not required, and a strong work ethic and willingness to learn will help you succeed.