Customer Experience Advisor - Training & Growth

ARAG; West of England; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

26 days holiday + bank holidays

'MyDay' discretionary day

Contributory pension up to 10%

Buy up to 5 days of annual leave

Employee Reward and Incentive Scheme

Career progression opportunities

Sports and Social club discounts

Group Income Protection

Group Legal Protection

European Motor Assistance & Home Emerg

Health Cash plan

Cycle to work scheme

Employee discounts hub

Job summary

ARAG UK Group is expanding and is seeking a Contact Centre Advisor to join our customer-focused team in Bristol. You will be the first point of contact for policyholders and business partners, handling calls and emails with empathy and professionalism.

You’ll receive a structured training programme, ongoing coaching and support to build a long-term career within ARAG, with excellent benefits and a strong focus on delivering positive customer outcomes.

Qualifications

• Excellent communication and active listening skills.
• Strong attention to detail and accuracy.
• Confident using computer systems in a fast-paced environment.
• Motivated to develop new skills.

Responsibilities

• In this telephone-based role, you will be a first point of contact for policyholders and business partners, managing calls and emails with empathy, clarity and professionalism.
• Provide guidance, reassurance and accurate information, while working with colleagues across claims, law and legal advice teams.
• Contribute to the smooth running of our claims and legal services.

Job description

ARAG UK Group is expanding and is seeking a Contact Centre Advisor to join our customer-focused team in Bristol. You will be the first point of contact for policyholders and business partners, handling calls and emails with empathy and professionalism.

You’ll receive a structured training programme, ongoing coaching and support to build a long-term career within ARAG, with excellent benefits and a strong focus on delivering positive customer outcomes.