Hybrid First Response Claims Handler - Fast-Paced Impactful

Markerstudy Group; Uxbridge; Hybrid; GBP 32,000 - 34,000; Full time

Job summary

Markerstudy Group in Uxbridge is seeking a First Response Claims Handler to join a busy, hybrid role. You will respond to accident referrals, guide clients through initial steps, and arrange replacement vehicles.

We value calm, empathy, clear communication and the ability to make quick, informed decisions. Shifts include 8am-6pm with alternate Saturdays; join a supportive team with 30 years of experience.

Qualifications

• Friendly and engaging phone manner.
• Strong communication and listening skills.
• Good time management and attention to detail.
• Ability to stay calm and make quick decisions.
• Team player with a willingness to learn.
• Basic MS Office (Word, Outlook) skills.
• Bonus: knowledge of automotive/insurance sector.

Responsibilities

• Handle new accident referrals from partners and guide clients through initial steps.
• Investigate accident details to assess liability, damages and potential fraud.
• Explain services and benefits clearly, with confidence in negotiation and sales.
• Organise suitable replacement vehicles quickly and efficiently.
• Manage multiple client accounts with empathy and professionalism.
• Make smart commercial decisions benefiting customer and business.
• Deliver top-tier customer service with empathy and energy.
• Promote services with confidence and care.

Skills

Phone manner

Communication skills

Decision making

Time management

Teamwork

MS Office

Tools

MS Office

Job description

Markerstudy Group in Uxbridge is seeking a First Response Claims Handler to join a busy, hybrid role. You will respond to accident referrals, guide clients through initial steps, and arrange replacement vehicles.

We value calm, empathy, clear communication and the ability to make quick, informed decisions. Shifts include 8am-6pm with alternate Saturdays; join a supportive team with 30 years of experience.