1st Line Support Engineer

Select Technology Systems Ltd; Whetsted; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Birthday bonus day

Training & certifications

Ride2Work Scheme

Games room

Perkbox discounts

Free fruit & drinks

Job summary

Select Technology Systems Ltd is seeking a 1st line IT support desk professional for our Paddock Wood office. You will provide expert desktop, networking, and infrastructure support, focusing on Microsoft core business applications and operating systems.

We offer a friendly, team-based environment with a 8:30–5:30 schedule, occasional overtime, and opportunities for growth through training and certifications.

Qualifications

• Proven 1st line IT support experience in desktop, networking and infrastructure.
• Experience with Microsoft 365, Windows OS and Office applications.
• Basic LAN, DNS and DHCP knowledge.
• Proven administration of Active Directory, Azure AD and Microsoft 365.

Responsibilities

• Provide expert 1st line IT support to clients and maintain standards of proficiency and customer service.
• Record all work in the helpdesk and keep client systems up to date.
• Escalate issues requiring engineer-level expertise per escalation processes.
• Communicate with clients about ticket progress and changes that affect service.

Skills

1st line support

Microsoft 365

Networking basics

Active Directory

Azure Active Directory

Windows OS

Customer service

Tools

Windows OS

Microsoft 365

Azure AD

Job description

Depending on your experience and qualifications.

Office based

You will be based at our Paddock Wood office.

8:30 – 5:30 Mon – Fri

We may ask you to be flexible on this, but we do pay overtime.

Working at Select Technology isn’t just another 9-5 job. We’re not your usual corporate IT company – we’re a friendly bunch of team players that like to get the job done to a great standard and have some fun along the way. And pizza, lots of pizza.

We are super busy at the moment, taking on lots of new customers and growing the business even more over the next few years. That means we’re looking for some more superstars to come and work on our Service Desk and support our lovely customers.

That’s where you come in…

Whatyou’llbe doing

• Provide expert 1st line support to our clients whilemaintainingthe organisation’s standards of technicalproficiencyand customer service. Offer thorough ITassistancefor technical matters related to Microsoft core business applications and operating systems.
• Work towards, and help drive, both your own and the team’sobjectivesand KPI targets, contributing to our shared success.
• Keep precise system and client records, consistently ensuring service quality and compliance. Record all work in the helpdesk for transparency and business continuity.
• Demonstrate excellent teamwork and clear, proactive communicationboth internally and with our clientsto ensure seamless service delivery.
• Carry out installation tasks, including setting up PCs, routers, printers, and AV equipment, ensuring every deployment aligns withour best practicestandards for reliability and efficiency.
• Communicate effectively with clients, keeping them informed of support ticket progress, upcoming changes, or planned service outages.
• Collaborate closely with colleagues tomaintainopen lines of communication and a unified approach to problem-solving within Select Technology.
• Escalate service requests that require engineer-levelexpertise, ensuringtimelyand effective resolution in line with our escalation processes.
• Demonstrate a clear understanding of, and adherence toestablishedserviceprocesses, ensuring every action meets our operational standards.
• Keep customer satisfaction and operational effectiveness at the heart of everything you do.

What will you bring to the table?

• Proven 1st line IT support experience: Demonstrable background in providing desktop, networking, and infrastructure support within fast-moving business environments.
• Team player: A collaborative mindset, always ready toassistcolleagues and foster a positive team culture.
• Stay ahead of the curve with industry best practices and emerging technologies.
• Support, configure, and troubleshoot Microsoft technologies (Windows OS, Microsoft 365 Cloud, Office Applications).
• Basic network fundamentals knowledge including LAN, DNS & DHCP.
• Proven system administration tasks and user access management (Active Directory, Azure Active Directory, Microsoft 365).
• Provideinstallation andsupport for hardware, end-user devices, and peripherals.
• Relevant qualifications: Training and certifications in Microsoft 365, Networking, areadvantageousbut not mandatory. Above all,a strong desireto learn and develop professionally is essential.
• Outstanding interpersonal skills: Clear and confident communication over the phone, effective listening, and a commitment to delivering excellent customer service.
• Technical troubleshooting ability: A proven talent for resolving technical issues efficiently, supporting both clients and team members.
• Proactive and self-motivated: Capable of working independently, thriving in a dynamic environment, and taking initiative to overcome daily challenges.
• Passionate about technology and service excellence: A genuine enthusiasm for technology and an unwavering dedication to meeting customer needs and delivering high-quality service.

What’s in it for you?

We are passionate about cultivating a fun and rewarding environment where our team are looked after while providing a framework and incentives to enable everyone to fulfil their potential.

People first mentality

Our customers come first and so do our team. We pay fairly and more often than not you’ll get an annual pay increase.

Flexible and fun work environment

We work hard, but we also have a lot of fun along the way. We’re supportive and understand that life happens. If you need a mental health day, need to clock off early for something personal, or work from home every now and again we’re happy to oblige.

The best of the best

We want our team to be the best and provide the greatest customer experience possible. That means we champion people to progress, and we’ll pay for your training to get you to the next level (which we will also reward you for with salary increases).

Wait, there’s more?!

• Well, actually, it’s 26 as you get a bonus day for your birthday too!
• 10 days training, to be used on courses and certifications.
• Every year we try to pay out a bonus to recognise everyone’s efforts
• Every 3 months we all get together to do something fun, and it’s all on Select!
• Like to cycle? We offer a Ride2Work Scheme
• It wouldn’t be an IT company without a games room! Pool, darts, arcade machine – lunch breaks never looked so fun!
• Help yourself to free fruit and soft drinks
• Posh coffee at the click of a button – your caffeine cravings will be satisfied!
• If you introduce new clients or staff you’ll get bonus
• You’ll get Perkbox discounts on things like cinema tickets, restaurants and the gym.

Just check out our video for what life is like at Select…

The nitty gritty details

• The salary range for our 1 st line Support Engineers is £25 – £30k depending on your experience and qualifications.
• Office based, 26 days holiday, strong culture of growth & innovation.
• Our working hours are 8:30 – 5:30 Monday to Friday, but sometimes we might ask you to be a bit flexible on this for certain projects (don’t worry – we pay overtime!)

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