1st Line Support Engineer

Select Technology; Whetsted; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Birthday bonus day

Ride2Work

Games room

Job summary

Select Technology in Paddock Wood is seeking a proactive 1st line IT support specialist. You will provide desktop, networking, and infrastructure support for fast-moving clients, using Microsoft 365 and Windows OS, ensuring high service quality.

Join a busy team, work standard hours 8:30–17:30 with occasional overtime and flexibility. The role offers office-based work, 25–26 holidays, and opportunities to grow with training and certifications.

Qualifications

• Proven 1st line IT support experience across desktop, networking and infra.
• Team player with customer-focused approach.
• Experience with Microsoft 365, Windows OS, and Active Directory/Azure AD.

Responsibilities

• Provide expert 1st line support to clients while maintaining standards.
• Record all work in the helpdesk and maintain records for continuity.
• Install PCs, routers, printers, and AV equipment per best practices.
• Escalate requests requiring engineer-level expertise.
• Communicate with clients about ticket progress and outages.
• Collaborate with colleagues for unified problem-solving at Select Technology.
• Adhere to service processes and KPI targets.

Skills

1st line IT support

Desktop support

Microsoft 365

Networking basics

Active Directory

Education

Microsoft 365 certification

Networking certification

Tools

Windows OS

Office 365

Azure Active Directory

Job description

£25,000 – £30,000

Depending On Your Experience And Qualifications.

Office based

You will be based at our Paddock Wood office.

8:30 – 5:30 Mon – Fri

We may ask you to be flexible on this, but we do pay overtime.

Working at Select Technology isn’t just another 9-5 job. We’re not your usual corporate IT company – we’re a friendly bunch of team players that like to get the job done to a great standard and have some fun along the way. And pizza, lots of pizza.

We are super busy at the moment, taking on lots of new customers and growing the business even more over the next few years. That means we’re looking for some more superstars to come and work on our Service Desk and support our lovely customers.

That’s where you come in…

What you’ll be doing

• Provide expert 1st line support to our clients while maintaining the organisation’s standards of technical proficiency and customer service. Offer thorough IT assistance for technical matters related to Microsoft core business applications and operating systems.
• Work towards, and help drive, both your own and the team’s objectives and KPI targets, contributing to our shared success.
• Keep precise system and client records, consistently ensuring service quality and compliance. Record all work in the helpdesk for transparency and business continuity.
• Demonstrate excellent teamwork and clear, proactive communication both internally and with our clients to ensure seamless service delivery.
• Carry out installation tasks, including setting up PCs, routers, printers, and AV equipment, ensuring every deployment aligns with our best practice standards for reliability and efficiency.
• Communicate effectively with clients, keeping them informed of support ticket progress, upcoming changes, or planned service outages.
• Collaborate closely with colleagues to maintain open lines of communication and a unified approach to problem-solving within Select Technology.
• Escalate service requests that require engineer-level expertise, ensuring timely and effective resolution in line with our escalation processes.
• Demonstrate a clear understanding of, and adherence to established service processes, ensuring every action meets our operational standards.
• Keep customer satisfaction and operational effectiveness at the heart of everything you do.

What will you bring to the table?

• Proven 1st line IT support experience: Demonstrable background in providing desktop, networking, and infrastructure support within fast-moving business environments.
• Team player: A collaborative mindset, always ready to assist colleagues and foster a positive team culture.
• Stay ahead of the curve with industry best practices and emerging technologies.
• Support, configure, and troubleshoot Microsoft technologies (Windows OS, Microsoft 365 Cloud, Office Applications).
• Basic network fundamentals knowledge including LAN, DNS & DHCP.
• Proven system administration tasks and user access management (Active Directory, Azure Active Directory, Microsoft 365).
• Provide installation and support for hardware, end-user devices, and peripherals.
• Relevant qualifications: Training and certifications in Microsoft 365, Networking, are advantageous but not mandatory. Above all, a strong desire to learn and develop professionally is essential.
• Outstanding interpersonal skills: Clear and confident communication over the phone, effective listening, and a commitment to delivering excellent customer service.
• Technical troubleshooting ability: A proven talent for resolving technical issues efficiently, supporting both clients and team members.
• Proactive and self-motivated: Capable of working independently, thriving in a dynamic environment, and taking initiative to overcome daily challenges.
• Passionate about technology and service excellence: A genuine enthusiasm for technology and an unwavering dedication to meeting customer needs and delivering high-quality service.

What’s in it for you?

We are passionate about cultivating a fun and rewarding environment where our team are looked after while providing a framework and incentives to enable everyone to fulfil their potential.

People first mentality

Our customers come first and so do our team. We pay fairly and more often than not you’ll get an annual pay increase.

Flexible and fun work environment

We work hard, but we also have a lot of fun along the way. We’re supportive and understand that life happens. If you need a mental health day, need to clock off early for something personal, or work from home every now and again we’re happy to oblige.

The best of the best

We want our team to be the best and provide the greatest customer experience possible. That means we champion people to progress, and we’ll pay for your training to get you to the next level (which we will also reward you for with salary increases).

Wait, there’s more?!

• You’ll get 25 days holiday, plus Bank Holidays
• Well, actually, it’s 26 as you get a bonus day for your birthday too!
• 10 days training, to be used on courses and certifications.
• Every year we try to pay out a bonus to recognise everyone’s efforts
• Every 3 months we all get together to do something fun, and it’s all on Select!
• Like to cycle? We offer a Ride2Work Scheme
• It wouldn’t be an IT company without a games room! Pool, darts, arcade machine – lunch breaks never looked so fun!
• Help yourself to free fruit and soft drinks
• Posh coffee at the click of a button – your caffeine cravings will be satisfied!
• If you introduce new clients or staff you’ll get bonus
• You’ll get Perkbox discounts on things like cinema tickets, restaurants and the gym.

Just check out our video for what life is like at Select…

The nitty gritty details

• The salary range for our 1st line Support Engineers is £25 – £30k depending on your experience and qualifications.
• Office based, 26 days holiday, strong culture of growth & innovation.
• Our working hours are 8:30 – 5:30 Monday to Friday, but sometimes we might ask you to be a bit flexible on this for certain projects (don’t worry – we pay overtime!)