First-Line IT Support Specialist — M365, Networking

Project People; Carlisle; On-site; GBP 22,000 - 30,000; Full time

Job summary

Project People is partnering with a leading organisation to recruit an Interim IT 1st Line Support to join its IT function for a 3-month temporary assignment in Carlisle.

You will be the first point of contact for IT support across the business, logging incidents, providing first-line help for Microsoft 365, AD, SharePoint and Exchange, and assisting with hardware, printers and mobile devices. Occasional travel to supported sites may be required.

Qualifications

• Experience providing 1st Line IT support within a corporate environment.
• Strong communication, organisation and customer service skills.
• Experience installing, configuring, deploying and troubleshooting IT hardware, software and networks.
• Experience supporting Microsoft 365, Active Directory, SharePoint and Exchange.
• Experience supporting Android and iOS devices.
• Experience using a service desk/ticketing system.
• Knowledge of networking technologies including switches, routers, TCP/IP, VLANs, VPNs, SSL and IPSec.

Responsibilities

• Acting as the first point of contact for IT support requests via telephone, email and face-to-face.
• Logging, managing and resolving incidents and service requests through their ticketing system.
• Providing first-line support across Microsoft 365, email, business applications, hardware, networks and peripherals.
• Supporting the full user lifecycle, including new starters, leavers, access changes and account administration.
• Configuring and supporting laptops, mobile devices, tablets, printers and other office IT equipment.
• Providing remote desktop support, including troubleshooting, software installation and basic remediation.
• Carrying out routine system and network checks to identify potential issues.
• Diagnosing and resolving hardware, software and network faults.
• Working with third-party suppliers and internal IT teams to escalate and resolve more complex issues.
• Supporting VIP users where required.
• Assisting with IT equipment, software and user moves or changes.
• Supporting colleagues with network maintenance and upgrades, including switches, routers, servers and cabling.
• Creating and maintaining knowledge base articles and standard operating procedures.
• Working to agreed service levels and recognised IT service management practices.
• Travelling periodically to other company sites to provide hands-on IT support.

Skills

IT support

Communication

Troubleshooting

Ticketing system

Microsoft 365

Active Directory

SharePoint

Exchange

Mobile devices

Networking basics

Remote desktop

Job description

Project People is partnering with a leading organisation to recruit an Interim IT 1st Line Support to join its IT function for a 3-month temporary assignment in Carlisle.

You will be the first point of contact for IT support across the business, logging incidents, providing first-line help for Microsoft 365, AD, SharePoint and Exchange, and assisting with hardware, printers and mobile devices. Occasional travel to supported sites may be required.