1st Line IT Support Specialist – Career Growth

Project People; Carlisle; On-site; GBP 22,000 - 28,000; Full time

Job summary

Project People is looking to place an Interim IT 1st Line Support to join its IT function in Carlisle for a 3-month period.

You will be the first point of contact for IT support across the business, handling incidents, logging requests, and providing first-line assistance for Microsoft 365, AD, SharePoint and Exchange.

The role involves supporting hardware, networks and mobile devices, plus occasional travel to other sites and VIP users as required.

Qualifications

• Experience providing 1st Line IT support within a corporate environment.
• Strong communication, organisation and customer service skills.
• Experience installing, configuring, deploying and troubleshooting IT hardware, software and networks.
• Experience supporting Microsoft 365, Active Directory, SharePoint and Exchange.

Responsibilities

• Acting as the first point of contact for IT support requests via telephone, email and face-to-face.
• Logging, managing and resolving incidents and service requests through their ticketing system.
• Providing first-line support across Microsoft 365, email, business applications, hardware, networks and peripherals.
• Supporting the full user lifecycle, including new starters, leavers, access changes and account administration.
• Configuring and supporting laptops, mobile devices, tablets, printers and other office IT equipment.
• Providing remote desktop support, including troubleshooting, software installation and basic remediation.
• Carrying out routine system and network checks to identify potential issues.
• Diagnosing and resolving hardware, software and network faults. Working with third-party suppliers and internal IT teams to escalate and resolve more complex issues.
• Supporting VIP users where required.
• Assisting with IT equipment, software and user moves or changes.
• Supporting colleagues with network maintenance and upgrades, including switches, routers, servers and cabling.
• Creating and maintaining knowledge base articles and standard operating procedures.
• Working to agreed service levels and recognised IT service management practices.
• Travelling periodically to other company sites to provide hands-on IT support.

Skills

1st Line IT Support

Microsoft 365

Active Directory

SharePoint

Exchange

Android devices

iOS devices

Networking

DNS

DHCP

Virtualisation

Security basics

Job description

Project People is looking to place an Interim IT 1st Line Support to join its IT function in Carlisle for a 3-month period.

You will be the first point of contact for IT support across the business, handling incidents, logging requests, and providing first-line assistance for Microsoft 365, AD, SharePoint and Exchange.

The role involves supporting hardware, networks and mobile devices, plus occasional travel to other sites and VIP users as required.