1st Line IT Engineer — MSP Support & Cloud Basics

IMT Resourcing Solutions; Cheltenham; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Training and development

Career progression

Wellbeing support

Job summary

IMT Resourcing Solutions in Cheltenham is seeking an IT Support professional to provide first-line assistance across phone, email and remote tools. You will handle ticketing, diagnose issues and guide users through resolutions, with emphasis on Microsoft 365, Windows and cloud services.

The role requires good communication, customer service, and a proactive approach to learning and technology in a fast-paced MSP environment.

Qualifications

• Experience in IT Support/Service Desk/Helpdesk roles
• Knowledge of Windows and Microsoft 365
• Understanding of Active Directory and user account administration
• Strong troubleshooting and problem-solving abilities
• Excellent communication and customer service skills
• Passion for technology and learning
• Experience in MSP environments
• Networking fundamentals: DNS, DHCP, TCP/IP
• Exposure to Azure or cloud technologies
• Experience with service desk and remote support tools

Responsibilities

• Provide 1st line technical support via phone, email and remote tools
• Log, prioritise and manage tickets through to resolution
• Troubleshoot hardware, software and connectivity issues
• Support Microsoft 365, Windows and cloud environments
• Assist with user account administration and access management
• Support device builds, deployments and onboarding activities
• Maintain accurate documentation and ticket records
• Escalate complex issues as needed
• Collaborate with customers and senior teams to meet SLAs

Skills

IT support experience

Customer service

Troubleshooting

Communication

Tools

Windows

Microsoft 365

Active Directory

Azure

DNS/DHCP/TCP-IP

Job description

IMT Resourcing Solutions in Cheltenham is seeking an IT Support professional to provide first-line assistance across phone, email and remote tools. You will handle ticketing, diagnose issues and guide users through resolutions, with emphasis on Microsoft 365, Windows and cloud services.

The role requires good communication, customer service, and a proactive approach to learning and technology in a fast-paced MSP environment.