First-Line IT & Applications Support — On-site

Prima Cheese Ltd; Seaham; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Company pension

Life insurance

Holiday club

Employee Benefits Platform

EAP 24/7 GP Access

Increasing annual leave

Job summary

Prima Cheese Ltd in Seaham invites applications for a permanent 1st Line IT & Applications Support role. You will be the first contact for IT issues, diagnose and resolve common problems, and log requests to keep services running smoothly.

You’ll work on Windows desktops, Microsoft 365, basic networking, and ITIL-friendly service desk practices, escalating complex issues when needed. Strong communication and analytical skills are essential.

Qualifications

• Good working knowledge of Windows desktops/laptops and general PC hardware.
• Understanding of Microsoft 365, including Outlook, Teams, Office applications and user accounts
• Knowledge of basic networking concepts, including IP addressing, DNS, DHCP, Wi-Fi and connectivity troubleshooting
• Understanding of user accounts, permissions and access management
• Understanding of ITSM/service desk principles, particularly incident, request, problem and change management
• Knowledge of troubleshooting methodologies and when an issue should be escalated to 2nd/3rd Line
• Understanding of business applications and how issues can relate to interfaces, data flows and integrations
• Basic understanding of databases/SQL for investigating and validating application data
• Awareness of ITIL principles and good service-management practice
• Strong analytical and problem-solving skills.
• Excellent communication skills, with the ability to engage technical and non-technical stakeholders.

Responsibilities

• Provide efficient and professional first-line IT support to users, acting as the initial contact for IT issues and service requests.
• Diagnose and resolve common technical problems, providing clear guidance to users.
• Accurately record and manage support requests, escalating more complex issues when required.
• Help minimise disruption and support the reliable day-to-day operation of IT services.

Skills

Windows OS

Microsoft 365

Networking basics

User account management

ITSM / Service desk

Troubleshooting methodologies

App data integration concepts

SQL basics

ITIL awareness

Analytical thinking

Communication skills

Job description

Prima Cheese Ltd in Seaham invites applications for a permanent 1st Line IT & Applications Support role. You will be the first contact for IT issues, diagnose and resolve common problems, and log requests to keep services running smoothly.

You’ll work on Windows desktops, Microsoft 365, basic networking, and ITIL-friendly service desk practices, escalating complex issues when needed. Strong communication and analytical skills are essential.