1st Line IT & Applications Support

Prima Cheese; Seaham; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

EAP & GP Access

Increased annual leave

Job summary

Prima Cheese is hiring for 1st Line IT & Application Support to join our IT team in the UK. You’ll help maintain day-to-day IT services, support in-house business applications, and work with vendors to resolve incidents. A methodical approach, attention to detail and a keen interest in IT are essential.

You’ll support users, manage access, and collaborate across teams to keep systems running smoothly and securely. Training and progression are available within a supportive environment.

Qualifications

• Experience supporting food manufacturing, sales or supply chain related applications.
• Familiarity with APIs, integrations, or middleware platforms.
• Understanding of ITSM/service desk principles and incident management.
• Knowledge of Windows desktops/laptops and Microsoft 365.
• Basic networking concepts and connectivity troubleshooting.
• Basic databases/SQL for investigating data.

Responsibilities

• Provide support for in-house developed business-critical applications.
• Investigate, diagnose, and resolve 1st line hardware, software and application incidents.
• Support and maintain IT infrastructure to ITSM best practices.
• Liaise with third-party vendors to log, track and resolve issues.
• Perform functional testing after fixes, patches, upgrades and releases.
• Assist with configuration, user access and permissions per security standards.

Skills

Food manufacturing apps

APIs & integrations

ITSM familiarity

Microsoft 365

Networking basics

SQL basics

Tools

Windows OS

SQL

Job description

• Employee Assistance Programme & 24/7 GP Access
• Increasing Annual Leave Entitlement based on Length of Service

About Prima

At Prima, we've spent 30 years building a reputation for quality, service and doing what we say we'll do.

Behind every customer order, delivery and product leaving our sites is a team of passionate people who each bring their own strengths, ideas and personality to the business. From Production and Engineering to Logistics, Sales, Customer Service and People & Culture, everyone plays a part in helping us deliver for our customers across the UK and around the world.

Our success is built on our values of Passion, Respect, Integrity, Motivation and Ambition.

The Opportunity

As we continue to grow, we’re looking for 1 st Line IT & Application Support to join our IT team. This is an opportunity to play an important role within the business, helping to support the day-to-day operation of the organisation’s IT services.

You’ll work closely with IT teamand the work you do will help support our customers, colleagues and wider business, making a real contribution to Prima's continued growth and success.

No two days are quite the same, so we're looking for someone who is methodical, has an eye for detail and has a keen interest in IT applications.

What you’ll be doing

• Provide support for in-house developed business-critical applications.
• Investigate, diagnose, and resolve 1 st Line hardware, software and application-related incidents & requests.
• Support & maintain IT infrastructure to ITSM best practice methodologies.
• Liaise with third-party application vendors and support partners to log, track, and resolve issues.
• Perform functional testing following fixes, patches, upgrades and releases.
• Support application configuration, user access, roles, and permissions in line with security and compliance requirements.
• Assist with application upgrades, releases, and change implementations, including occasional out-of-hours support where required.
• Ensure updates with incidents & requests are communicated regularly to the customer.
• Assist with onboarding employees, configuration of equipment and services, mentoring and training in company solutions.

About You

We're looking for someone who takes pride in their work, enjoys building positive relationships and wants to make a difference as part of a supportive team. You'll be organised, dependable and able to manage changing priorities whilst maintaining a high standard of work.

You must have:

• Experience supporting food manufacturing, sales and/or supply chain related applications.
• Familiarity with APIs, integrations, or middleware platforms.

Ideally you'll have:

• Understanding of Windows desktops/laptops and general PC hardware
• Understanding of Microsoft 365, including Outlook, Teams, Office applications and user accounts
• Knowledge of basic networking concepts, including IP addressing, DNS, DHCP, Wi-Fi and connectivity troubleshooting
• Understanding of user accounts, permissions and access management
• Understanding of ITSM/service desk principles, particularly incident, request, problem and change management
• Knowledge of troubleshooting methodologies and when an issue should be escalated to 2nd/3rd Line
• Understanding of business applications and how issues can relate to interfaces, data flows and integrations
• Basic understanding of databases/SQL for investigating and validating application data
• Awareness of ITIL principles and good service-management practice
• Strong analytical and problem-solving skills.
• Excellent communication skills, with the ability to engage technical and non-technical stakeholders.

Why Join Prima?

• Be part of a business with a proud history and exciting plans for the future.
• Join a team where people genuinely support one another.
• Work in an environment where your contribution is recognised and valued.
• Learn, develop and build your knowledge through training and ongoing support.
• Work alongside passionate people who take pride in what they do.
• Be part of a company that invests in its people, products and customers.

Development & Support

We believe our people are our greatest strength. Whether you're joining us with years of experience or looking to develop your career further, we'll give you the support, training and opportunities to help you succeed.

Our people are key to our success. We're committed to providing a supportive and inclusive environment, alongside training and development opportunities to help you grow your career with Prima.

Prima is an inclusive and diverse workplace. If you require any reasonable adjustments during the recruitment process, please contact:

To find out more about the role please direct any queries to [e-mail]