Applications Support Analyst & Developer

Prima Cheese Ltd; Seaham; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Company pension

Life insurance

Holiday entitlement

Employee Benefits Platform

Employee Assistance Programme

24/7 GP Access

Annual leave based on length ofService

Job summary

Prima Cheese Ltd is seeking an Applications Support Analyst & Developer to maintain and enhance its business applications and systems. The role blends technical development with application support to ensure reliable, secure and efficient operations aligned with business needs.

Working with users, IT colleagues and vendors, you’ll understand requirements, troubleshoot issues across data flows and interfaces, and implement practical, scalable solutions including reports and automation.

Qualifications

• Proven experience in 3rd Line IT, Application Support and/or Developer/Analyst Role.
• Strong understanding of application support processes.
• Experience supporting ERP systems, CRM platforms, or other complex business applications.
• Ability to troubleshoot application issues across interfaces, data flows, and integrations.
• Advanced understanding of MSSQL for querying and validating application data.
• Experience working with ticketing/ITSM systems for incident, problem, and change management.
• Strong analytical and problem-solving skills.
• Excellent communication skills, with the ability to engage technical and non-technical stakeholders.
• Experience supporting full Microsoft Stack including PowerApps/Automate development.
• Experience of Salesforce, Sage200
• Microsoft Access
• .Net / C# / VBA / Web

Responsibilities

• Support, develop and continually improve the organisation’s business applications and related systems.
• Troubleshoot issues, design solutions, and implement improvements with users and IT teams.
• Develop integrations, reports and automated processes while maintaining documentation and testing.

Skills

3rd Line IT

Application Support

Developer/Analyst

ERP systems

CRM platforms

Data troubleshooting

MS SQL

ITSM / incident management

Communication skills

PowerApps/Automate

Salesforce

Sage200

Microsoft Access

.NET / C# / VBA / Web

Tools

PowerApps/Automate

Salesforce

Sage200

Job description

Applications Support Analyst & Developer

Company: Prima Cheese Ltd

Salary: Company contribution pension, Life insurance scheme, Holiday club, Employee Benefits Platform, Employee Assistance Programme & 24/7 GP Access Increasing Annual Leave Entitlement based on Length of Service Hours: Full-time Location: Seaham, SR7 0PX Working pattern: On-site Job type: Permanent Posting date: 5 Nov 2026 Closing date: 27 Nov 2026

The role is to support, develop and continually improve the organisation’s business applications and associated systems. The role combines technical development with application support and analysis, ensuring that systems are reliable, secure, effective and aligned with business requirements.

Working closely with users, IT colleagues and third-party suppliers, the role is responsible for understanding business needs, troubleshooting application issues, identifying opportunities for improvement, and designing and implementing technical solutions. This includes developing and enhancing applications, integrations, reports and automated processes, while maintaining appropriate documentation, testing and support.

Ultimately, the role helps the organisation make better use of technology by turning business requirements into practical, reliable and scalable solutions that improve efficiency, reduce manual processes and support continuous improvement.

• Proven experience in 3rd Line IT, Application Support and/or Developer/Analyst Role.
• Strong understanding of application support processes.
• Experience supporting ERP systems, CRM platforms, or other complex business applications.
• Ability to troubleshoot application issues across interfaces, data flows, and integrations.
• Advanced understanding of MSSQL for querying and validating application data.
• Experience working with ticketing/ITSM systems for incident, problem, and change management.
• Strong analytical and problem-solving skills.
• Excellent communication skills, with the ability to engage technical and non-technical stakeholders.
• Experience supporting full Microsoft Stack including PowerApps/Automate development.
• Experience of Salesforce, Sage200
• Microsoft Access
• .Net / C# / VBA / Web

Proud member of the Disability Confident employer scheme

Summary

The role is to support, develop and continually improve the organisation’s business applications and associated systems. The role combines technical development with application support and analysis, ensuring that systems are reliable, secure, effective and aligned with business requirements.

Working closely with users, IT colleagues, and third-party suppliers, the role is responsible for understanding business needs, troubleshooting application issues, identifying opportunities for improvement, and designing and implementing technical solutions. This includes developing and enhancing applications, integrations, reports and automated processes, while maintaining appropriate documentation, testing and support.

Ultimately, the role helps the organisation make better use of technology by turning business requirements into practical, reliable and scalable solutions that improve efficiency, reduce manual processes and support continuous improvement.

Essential requirements

• Proven experience in 3rd Line IT, Application Support and/or Developer/Analyst Role.
• Strong understanding of application support processes.
• Experience supporting ERP systems, CRM platforms, or other complex business applications.
• Ability to troubleshoot application issues across interfaces, data flows, and integrations.
• Advanced understanding of MSSQL for querying and validating application data.
• Experience working with ticketing/ITSM systems for incident, problem, and change management.
• Strong analytical and problem-solving skills.
• Excellent communication skills, with the ability to engage technical and non-technical stakeholders.
• Experience supporting full Microsoft Stack including PowerApps/Automate development.
• Experience of Salesforce, Sage200
• Microsoft Access
• .Net / C# / VBA / Web

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.