Applications Support Analyst & Developer

Prima Cheese; Seaham; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Holiday club

Employee Benefits Platform

Employee Assistance Programme & 24/7GP

Increasing Annual Leave Entitlement

Job summary

Prima Cheese in Seaham is seeking an Applications Support Analyst & Developer to join the IT team. This role delivers support for in-house business-critical applications and develops integrations to meet business needs.

You will work closely with IT and other departments to ensure reliable systems, investigate incidents, and implement upgrades, with occasional out-of-hours support. The ideal candidate brings 3rd line experience and strong SQL skills.

Qualifications

• Proven experience in 3rd Line IT, Application Support and/or Developer/Analyst role.

Responsibilities

• Provide support for in-house developed business-critical applications.
• Investigate, diagnose, and resolve 2nd and 3rd Line application-related incidents & requests.
• Analyse and document business processes.
• Develop software solutions and integrations to meet business requirements.
• Liaise with third-party application vendors and support partners to log, track, and resolve issues.
• Perform functional testing following fixes, patches, upgrades and releases.
• Support application configuration, user access, roles, and permissions in line with security and compliance requirements.
• Assist with application upgrades, releases, and change implementations, including occasional out-of-hours support where required.
• Investigate, diagnose, and resolve 2nd Line IT-related incidents & requests.
• Support & maintain IT infrastructure to ITSM best practice methodologies.
• Ensure updates with incidents & requests are communicated regularly to the customer.
• Assist with onboarding employees, configuration of equipment and services, mentoring and training in company solutions.
• Support and develop solutions within the company’s CRM solution, Salesforce.

Skills

3rd Line IT

Application Support

Developer/Analyst

Salesforce

Sage200

Microsoft Access

.NET / C# / VBA / Web

SQL (MSSQL)

Tools

Salesforce CRM

Sage200 ERP

MS SQL Server

Microsoft Access

ITSM tools

Job description

Applications Support Analyst & Developer

Full time - Seaham, County Durham

• Holiday club
• Employee Benefits Platform
• Employee Assistance Programme & 24/7 GP Access
• Increasing Annual Leave Entitlement based on Length of Service

At Prima, we've spent 30 years building a reputation for quality, service and doing what we say we'll do.

Behind every customer order, delivery and product leaving our sites is a team of passionate people who each bring their own strengths, ideas and personality to the business. From Production and Engineering to Logistics, Sales, Customer Service and People & Culture, everyone plays a part in helping us deliver for our customers across the UK and around the world.

Our success is built on our values of Passion, Respect, Integrity, Motivation and Ambition.

The Opportunity

As we continue to grow, we’re looking for an Applications Support Analyst & Developer to join our IT team. This is an opportunity to play an important role within the business, helping to support for in-house developed business-critical applications.

You’ll work closely with IT teamand the work you do will help support our customers, colleagues and wider business, making a real contribution to Prima's continued growth and success.

No two days are quite the same, so we’re looking for someone who is logical, resilient under pressure and a drive to improve service quality.

What you’ll be doing

• Provide support for in-house developed business-critical applications.
• Investigate, diagnose, and resolve 2 nd and 3 rd Line application-related incidents & requests.
• Analyse and document business processes.
• Develop software solutions and integrations to meet business requirements.
• Liaise with third-party application vendors and support partners to log, track, and resolve issues.
• Perform functional testing following fixes, patches, upgrades and releases.
• Support application configuration, user access, roles, and permissions in line with security and compliance requirements.
• Assist with application upgrades, releases, and change implementations, including occasional out-of-hours support where required.
• Investigate, diagnose, and resolve 2 nd Line IT-related incidents & requests.
• Support & maintain IT infrastructure to ITSM best practice methodologies.
• Ensure updates with incidents & requests are communicated regularly to the customer.
• Assist with onboarding employees, configuration of equipment and services, mentoring and training in company solutions.
• Support and develop solutions within the company’s CRM solution, Salesforce.

About You

We're looking for someone who takes pride in their work, enjoys building positive relationships and wants to make a difference as part of a supportive team.

You’ll be organised, dependable and able to manage changing priorities whilst maintaining a high standard of work.

You must have:

• Proven experience in 3 rd Line IT, Application Support and/or Developer/Analyst Role.
• Strong understanding of application support processes.
• Experience supporting ERP systems, CRM platforms, or other complex business applications.
• Ability to troubleshoot application issues across interfaces, data flows, and integrations.
• Advanced understanding of MSSQL for querying and validating application data.
• Experience working with ticketing/ITSM systems for incident, problem, and change management.
• Strong analytical and problem-solving skills.
• Excellent communication skills, with the ability to engage technical and non-technical stakeholders.
• Experience of Salesforce, Sage200
• Microsoft Access
• .Net / C# / VBA / Web

Ideally you'll have:

• Experience supporting food manufacturing, sales and/or supply chain related applications.
• Familiarity with APIs, integrations, or middleware platforms.
• ITIL Foundation certification or working knowledge of ITIL practices.

Why Join Prima?

• Be part of a business with a proud history and exciting plans for the future.
• Join a team where people genuinely support one another.
• Work in an environment where your contribution is recognised and valued.
• Learn, develop and build your knowledge through training and ongoing support.
• Work alongside passionate people who take pride in what they do.
• Be part of a company that invests in its people, products and customers.

Development & Support

We believe our people are our greatest strength. Whether you're joining us with years of experience or looking to develop your career further, we'll give you the support, training and opportunities to help you succeed.

Our people are key to our success. We're committed to providing a supportive and inclusive environment, alongside training and development opportunities to help you grow your career with Prima.

Prima is an inclusive and diverse workplace. If you require any reasonable adjustments during the recruitment process, please contact:

To find out more about the role please direct any queries to [e-mail]