First-Line Desktop Support Analyst — Grow Your IT Career

Dawsongroup; Milton Keynes; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

24 days leave + birthday + bank hols

Cycle to work

Long-term incentives

Training opportunities

Wellbeing support

Job summary

Dawsongroup is seeking a 1st Line Desktop Support Analyst to be the first point of contact for IT support across the business, keeping colleagues productive and ensuring a professional, customer-focused service.

You will troubleshoot a broad range of technologies, deploy and support desktops and devices, and collaborate with IT teams to drive improvements, training, and knowledge sharing.

Qualifications

• Experience in a first-line IT support environment.
• Working knowledge of Windows, Microsoft 365, Active Directory and VMware Horizon.
• Experience with Microsoft Intune and device deployment or management.
• Understanding of ITIL Service Management and SLA-driven support.
• A customer focused, organised and collaborative approach.

Responsibilities

• Provide first-line IT support across a broad range of technologies and business systems.
• Diagnose and resolve common hardware, software, network, access and account issues.
• Log, categorise, prioritise and manage incidents and service requests through the Help Desk.
• Configure, deploy and support desktops, laptops, mobile devices and peripherals.
• Identify recurring issues and potential service-impacting incidents, escalating appropriately.

Skills

First-line IT support

Windows

Microsoft 365

Active Directory

VMware Horizon

Microsoft Intune

ITIL

Customer-focused

Structured troubleshooting

Communication skills

Tools

Microsoft Intune

VMware Horizon

Active Directory

Microsoft 365

Job description

Dawsongroup is seeking a 1st Line Desktop Support Analyst to be the first point of contact for IT support across the business, keeping colleagues productive and ensuring a professional, customer-focused service.

You will troubleshoot a broad range of technologies, deploy and support desktops and devices, and collaborate with IT teams to drive improvements, training, and knowledge sharing.