1st Line IT Support Analyst: Grow Your IT Career

Dawsongroup; Milton Keynes; On-site; GBP 24,000 - 32,000; Full time

Job summary

Dawsongroup in Milton Keynes is seeking an IT Support Analyst, Service Desk Analyst, or a hands-on IT support professional to join the 1st Line team and advance your career within an established IT department.

You will work with a range of technologies including Citrix, SCCM, Active Directory and Office 365, gaining exposure to diverse user environments and business systems. The role is based at our Milton Keynes office with opportunities for growth.

Qualifications

• Some IT support experience or hands-on IT exposure.
• Customer-focused with good communication.
• Organised approach to logging issues and records.
• Interest in developing technical knowledge across systems, hardware and software.
• Comfortable working from Milton Keynes office full time.

Responsibilities

• Provide 1st and 2nd line IT support to employees across a range of technologies, including our Citrix Desktop estate.
• Answer, log and resolve support queries by phone, email and in person, escalating issues where appropriate.
• Support desktops and laptops, including deployment using SCCM.
• Provide basic Active Directory and Office 365 administration.
• Help maintain IT systems, procedures and accurate records across the business.

Skills

IT support

Customer service

Documentation

Problem solving

Tools

SCCM

Office 365

Citrix

Active Directory

Job description

Dawsongroup in Milton Keynes is seeking an IT Support Analyst, Service Desk Analyst, or a hands-on IT support professional to join the 1st Line team and advance your career within an established IT department.

You will work with a range of technologies including Citrix, SCCM, Active Directory and Office 365, gaining exposure to diverse user environments and business systems. The role is based at our Milton Keynes office with opportunities for growth.