1St Line Desktop Support Analyst

Dawsongroup; Milton Keynes; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

24 days leave + birthday + bank hols

Cycle to work

Long-term incentives

Training opportunities

Wellbeing support

Job summary

Dawsongroup is seeking a 1st Line Desktop Support Analyst to be the first point of contact for IT support across the business, keeping colleagues productive and ensuring a professional, customer-focused service.

You will troubleshoot a broad range of technologies, deploy and support desktops and devices, and collaborate with IT teams to drive improvements, training, and knowledge sharing.

Qualifications

• Experience in a first-line IT support environment.
• Working knowledge of Windows, Microsoft 365, Active Directory and VMware Horizon.
• Experience with Microsoft Intune and device deployment or management.
• Understanding of ITIL Service Management and SLA-driven support.
• A customer focused, organised and collaborative approach.

Responsibilities

• Provide first-line IT support across a broad range of technologies and business systems.
• Diagnose and resolve common hardware, software, network, access and account issues.
• Log, categorise, prioritise and manage incidents and service requests through the Help Desk.
• Configure, deploy and support desktops, laptops, mobile devices and peripherals.
• Identify recurring issues and potential service-impacting incidents, escalating appropriately.

Skills

First-line IT support

Windows

Microsoft 365

Active Directory

VMware Horizon

Microsoft Intune

ITIL

Customer-focused

Structured troubleshooting

Communication skills

Tools

Microsoft Intune

VMware Horizon

Active Directory

Microsoft 365

Job description

Are you an experienced 1st Line Desktop Support Analyst, Help Desk Analyst or IT Support Analyst looking for your next challenge? As a 1st Line Desktop Support Analyst, you will be the first point of contact for IT support across Dawsongroup, helping colleagues stay productive while delivering a professional, customer focused service.

• Provide first-line IT support across a broad range of technologies and business systems.
• Diagnose and resolve common hardware, software, network, access and account issues.
• Log, categorise, prioritise and manage incidents and service requests through the Help Desk.
• Configure, deploy and support desktops, laptops, mobile devices and peripherals.
• Identify recurring issues and potential service-impacting incidents, escalating appropriately.

About You

You will bring a structured approach to troubleshooting, strong communication skills and a genuine desire to provide a positive experience for your users. You do not need to match every requirement perfectly, if you have transferable IT support experience and the willingness to learn, we would still like to hear from you.

• Experience in a first-line IT support, Help Desk or Desktop Support environment.
• Working knowledge of Microsoft Windows, Microsoft 365, Active Directory and VMware Horizon.
• Experience with Microsoft Intune and device deployment or management.
• An understanding of ITIL Service Management principles and SLA driven support.
• A customer focused, organised and collaborative approach.

About Us

Dawsongroup is an established asset rental and contract hire business, with over 50 years in asset rentals and a strong focus on investing in its people, customers and future. We operate across a broad range of markets and continue to grow through long-term customer relationships, innovation and smarter asset strategies.

• A people-focused organisation that values development and progression.
• Internal progression pathways across national and worldwide opportunities.
• Funded training and learning opportunities.
• Wellbeing and mental health support.

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

About Your Future

This is an opportunity to build your technical experience within a varied IT environment while becoming an important part of how colleagues across the business work every day. You will have the opportunity to develop your skills, contribute ideas and grow with an organisation that continues to invest in its people and infrastructure.

• Exposure to a broad range of systems, devices and applications.
• Opportunities to contribute to knowledge sharing and continuous improvement.
• Collaboration with wider IT teams.
• 24 days leave plus your birthday plus bank holidays and up to 10 days extra (time served and purchase scheme)
• Cycle to work schemes and long-term incentives.

Our people are our greatest asset. If you are ready to develop your IT career in an organisation that values its people and the service they provide, we would love to hear from you and see what you could bring to Dawsongroup.