1St Line It Support Analyst

Dawsongroup; Milton Keynes; On-site; GBP 24,000 - 32,000; Full time

Job summary

Dawsongroup in Milton Keynes is seeking an IT Support Analyst, Service Desk Analyst, or a hands-on IT support professional to join the 1st Line team and advance your career within an established IT department.

You will work with a range of technologies including Citrix, SCCM, Active Directory and Office 365, gaining exposure to diverse user environments and business systems. The role is based at our Milton Keynes office with opportunities for growth.

Qualifications

• Some IT support experience or hands-on IT exposure.
• Customer-focused with good communication.
• Organised approach to logging issues and records.
• Interest in developing technical knowledge across systems, hardware and software.
• Comfortable working from Milton Keynes office full time.

Responsibilities

• Provide 1st and 2nd line IT support to employees across a range of technologies, including our Citrix Desktop estate.
• Answer, log and resolve support queries by phone, email and in person, escalating issues where appropriate.
• Support desktops and laptops, including deployment using SCCM.
• Provide basic Active Directory and Office 365 administration.
• Help maintain IT systems, procedures and accurate records across the business.

Skills

IT support

Customer service

Documentation

Problem solving

Tools

SCCM

Office 365

Citrix

Active Directory

Job description

Are you an IT Support Analyst, Service Desk Analyst or someone with hands-on IT support experience looking for your next step? Our 1st Line Support Analyst role in Milton Keynes could be the opportunity to build on what you already know while developing your career within an established IT team.

• Provide 1st and 2nd line IT support to employees across a range of technologies, including our Citrix Desktop estate.
• Answer, log and resolve support queries by phone, email and in person, escalating issues where appropriate.
• Support desktops and laptops, including deployment using SCCM.
• Provide basic Active Directory and Office 365 administration.
• Help maintain IT systems, procedures and accurate records across the business.

About You

We are looking for someone who already has some IT support experience and is keen to broaden their knowledge across both 1st and 2nd line support. You do not need to know everything, we are interested in people who are curious, practical and enjoy helping others solve problems.

• Some experience providing IT support, whether through a previous role, placement or another hands-on environment.
• A customer-focused approach and the confidence to communicate with colleagues and third parties.
• An organised approach to logging issues, maintaining records and following procedures.
• An interest in developing your technical knowledge across systems, hardware and software.
• Comfortable working from our Milton Keynes office full time.

We are interested in potential, transferable experience and your willingness to learn, so if you are not sure you meet every requirement, please do not rule yourself out.

About Us

Dawsongroup has been in business since 1935 and has been operating in asset rental since 1974, supporting customers across a range of specialist markets. We invest in our people, technology and infrastructure, creating opportunities for individuals who want to grow with the business.

• Internal progression pathways, including national and worldwide opportunities.
• Funded training and development.
• Wellbeing and mental health support.
• A culture built around growing together, working smarter and re-imagining tomorrow.

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

About Your Future

This role offers the chance to develop your IT support career while gaining exposure to a broad range of technologies, users and business environments. You will work closely with the Network team, taking on varied responsibilities and building experience that can support your longer-term progression.

• Exposure to Active Directory, Office 365, Citrix and SCCM.
• Opportunities to support hardware installations, office moves and branch visits.
• Experience working with suppliers and supporting IT requirements across the business.
• 24 days standard leave allowance + plus Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme)
• A role where your development and contribution can genuinely make a difference.

Our people are our greatest asset, so if you are ready to take your IT career to the next level, we would love to hear from you. #DG26

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