1st Line IT Support Analyst – Temporary to Permanent

Confidential; Uxbridge; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Temporary to permanent

Competitive rate

Established IT team

Job summary

Confidential is seeking an IT Service Desk / 1st Line Support Analyst to join on a temporary basis, with the potential to become permanent. You will be the first point of contact for IT queries, providing friendly and effective technical support to users across the organisation in an established IT environment.

Prior 1st line or service desk experience is ideal. Great for someone with basic troubleshooting, ticket logging, and familiarity with Windows, Office 365, and common hardware/software

Qualifications

• Experience in 1st line or service desk support.
• Experience supporting Windows, Office 365.
• Ability to log and resolve tickets and perform basic troubleshooting.
• Customer-service oriented approach.
• Available to start immediately or on short notice.

Responsibilities

• Be the first point of contact for IT queries and incidents.
• Provide friendly, effective technical support to users.
• Log, track and resolve tickets through the incident lifecycle.
• Assist with password resets and basic troubleshooting.

Skills

Windows OS

Office 365

Hardware & Software

Password queries

Ticketing

Customer service

Education

Relevant IT degree or qualifications

Job description

Confidential is seeking an IT Service Desk / 1st Line Support Analyst to join on a temporary basis, with the potential to become permanent. You will be the first point of contact for IT queries, providing friendly and effective technical support to users across the organisation in an established IT environment.

Prior 1st line or service desk experience is ideal. Great for someone with basic troubleshooting, ticket logging, and familiarity with Windows, Office 365, and common hardware/software