First-Contact Accommodation Clerk

St Helens; St Helens; Presencial; GBP 21.000 - 25.000; Jornada completa

Descripción de la vacante

St Helens Borough Council in the Northwest is seeking an experienced Clerical Officer to join a busy service. You will be the first point of contact for clients experiencing accommodation issues and will assess their needs to determine the most appropriate course of action.

We value excellent communicators who can deal sensitively with customers and signpost correctly within the team. This fixed-term role runs until 31 March 2028, with the potential for extension subject to funding.

Formación

• Excellent communicator able to signpost correctly within the team.
• Able to deal sensitively with customers experiencing accommodation issues.
• Good organisation and administrative skills.

Responsabilidades

• Be the first point of contact for clients with accommodation issues.
• Assess client needs and decide on the most appropriate course of action.
• Signpost customers within the team and service as required.

Descripción del empleo

St Helens Borough Council in the Northwest is seeking an experienced Clerical Officer to join a busy service. You will be the first point of contact for clients experiencing accommodation issues and will assess their needs to determine the most appropriate course of action.

We value excellent communicators who can deal sensitively with customers and signpost correctly within the team. This fixed-term role runs until 31 March 2028, with the potential for extension subject to funding.