Administration Assistant

St Helens Borough Council; St Helens; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Relocation package

Excellent pension scheme

Job summary

St Helens Council's Careline Service is recruiting an Administration Assistant on a 37-hour post to support administration for the 24/7 Careline service. You will help set up devices, update systems, answer calls, manage invoicing, and assist with data collection and reporting to keep the service running smoothly.

The role requires the ability to work both in a team and independently, with training provided to enable you to learn new skills and participate in development programs aiding service

Responsibilities

• Setting up devices and updating systems.
• Providing advice to Careline customers and handling telephone calls.
• Assisting with financial processes and invoicing.
• Supporting data collection and reporting for the service.

Job description

St Helens Council Careline Service offers residents of St. Helens a monitoring and response service 24 hours a day, 7 days a week. We are looking to recruit to a 37‑hour post for administration support with the Careline Service. Careline Service staff are trained to assess what type of assistance service users require, this could be calling family/key holder, Emergency Services or alternatively dispatching an officer to a service users’ home to offer assistance.

In your role as Administration Assistant, you will primarily support in setting up devices, updating systems, provide advice to Careline customers, deal with telephone calls, take calls through the UMO system when required, support with financial processes and invoicing, and support the assistant manager with data collection and reporting. You will play a key role is supporting the service to run smoothly and efficiently.

If you feel you can work both as part of a team and on your own, this post will suit you. You should also be willing to learn new skills and participate in identified training programmes to enable you to work in new ways.

Working for St Helens Council

• We will provide you with the necessary training and support to enable you to successfully undertake the role and on-going training will be provided as the service continues to develop.
• We are a strong, resilient Council, that respects and values the individuality and diversity that every employee brings to the Council.
• We seek to create a positive, open and working environment.
• We offer attractive salary and relocation package
• We offer an excellent pension scheme

This Authority is committed to safeguarding and promoting welfare of adults, children and young people and expects all staff and volunteers to share this commitment.

For further information or an informal discussion, please contact Emma Byrne on 01744 671838

Making a Difference

Whatever stage of your career, working in the public sector puts you at the heart of communities. Our workforce provides services to our resident's day in and day out, making a positive impact on people’s lives. We could not do this without the dedication, professionalism and strength of our workforce. There are so many reasons to choose to work at St Helens Council including the fantastic range of employee benefits and rewards on offer.

As a St Helens Council employee, you'll be enrolled in the Merseyside Pension Fund Pension Scheme. Use the calculator to see what your annual pension could be worth based on your salary and length of service.

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Roles That Matter

Employees can regularly work away from Council workspaces (including home or other locations), alongside required office-based working. The balance between remote and office-based working is determined at service level based on operational need, however, there has been a minimum specification that staff will work at least 2 days from an office-based location.

St Helens Council is officially recognised as one of the region's leading fair employers, achieving accredited status under the Liverpool City Combined Authority Fair Employment Charter. The Charter recognises the ongoing commitment to fair pay, secure work, training & progression & staff well-being whilst celebrating employers who go above and beyond for their workforce providing an inclusive and supportive environment.

Equality & Diversity

We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation.

The Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, as detailed on the Person Specification, and will, for qualifying disabled candidates, make reasonable adjustments within selection.

All Council employees are required to abide by the ethical standards embodied by the 7 Nolan Principles.