Housing Needs Assessment Officer – Frontline Support

St Helens; St Helens; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Well-being in work

Financial benefits

Ways of working

Learning and development support

Job summary

St Helens Borough Council is seeking an experienced Homelessness Assessment Officer to join our busy Housing Service. You will be the first point of contact for clients with accommodation issues, assess needs and decide on the most appropriate course of action, including assisting people into temporary and permanent accommodation.

This fixed-term role runs until 31 March 2026, with extension subject to funding.

Qualifications

• Excellent communication skills and ability to signpost within the team.
• Experience in homelessness or housing assessments is desirable.
• Ability to work sensitively with clients and provide clear information.],
• job_responsibilities_description:[
• Assess clients' housing needs and eligibility for accommodation.
• Decide on the most appropriate course of action and assist people into temporary or permanent accommodation.

Responsibilities

Skills

Communication

Assessment experience

Customer service

Job description

St Helens Borough Council is seeking an experienced Homelessness Assessment Officer to join our busy Housing Service. You will be the first point of contact for clients with accommodation issues, assess needs and decide on the most appropriate course of action, including assisting people into temporary and permanent accommodation.

This fixed-term role runs until 31 March 2026, with extension subject to funding.