Firefighter Control

Devon & Somerset Fire & Rescue Service; Exeter; On-site; GBP 22,000 - 32,000; Full time

Job summary

Devon & Somerset Fire & Rescue Service is seeking a motivated Fire Control Operator for a fixed-term contract. You will handle 999 calls, mobilise resources and provide safety guidance while supporting operational crews. Training will be provided to reach full competency.

The role offers exposure to high-pressure emergency response and collaborative work with partner services. You will develop skills in incident management, communication, and data handling within a fast-paced environment.

Qualifications

• Calm under pressure and clear, professional communication.
• Ability to think independently and make decisions under pressure.
• Strong organisational skills and the ability to multitask.

Responsibilities

• Receive and manage 999 calls and coordinate resources.
• Provide critical incident support and safety advice to callers.
• Support operational crewing and maintain response plans.

Skills

Calm under pressure

Communication skills

Decision making

Organisational skills

Self-motivation

Telephone manners

Typing speed 30 wpm

IT literacy

English proficiency

Mobilising systems

Tools

Mobilising systems

Job description

Progression to the competent rate of pay usually takes between 18-24 months, subject to achieving the required standards. Are you looking for a unique development opportunity that will challenge and broaden your skills in a fast-paced operational environment? We are seeking a motivated and resilient individual to join our Fire Control team on a fixed term contract basis. Fire Control plays a vital role in our emergency response, managing 999 calls, mobilising resources, supporting operational incidents, and helping keep our communities safe., As a Fire Control Operator, you will be at the heart of our emergency response. You will:

• Receive and manage 999 emergency calls.
• Mobilise and coordinate operational resources.
• Provide critical incident support and safety advice to callers.
• Support operational crewing across the Service.
• Maintain and update mobilising systems and response plans.
• Work closely with other Fire and Rescue Services through our collaborative partnership arrangements.
• Undertake administrative and data management activities that support service delivery.

This is a demanding but highly rewarding role where no two days are the same. You will receive comprehensive training and support to develop the skills and knowledge required to become fully competent in the role.

We are looking for someone who:

• Remains calm and effective under pressure.
• Communicates clearly, confidently and professionally.
• Can think independently and make sound decisions.
• Has strong organisational and multi-tasking skills
• Is adaptable, resilient and self-motivated.
• Has a confident telephone manner.
• Can type at least 30 words per minute with 90% accuracy
• Has good IT skills and an excellent standard of written and spoken English, Strengthen communication skills
• Gain experience working in a critical emergency response environment.
• Build resilience and confidence in managing high pressure situations
• Broaden your understanding of Service delivery and operational response, Ability to work calmly and effectively under pressure
• Evidence of self-motivation
• Ability to prioritise and take appropriate action
• Act as a positive role model
• Demonstrate adaptability and flexibility
• Solves problems independently and makes appropriate decisions
• Communicates clearly and effectively
• Takes ownership and accountability for performance

To help you provide the shortlisting evidence required please download the "Essential Criteria for FF Control" word document attached below.