Reserve Fire Control Operator — Emergency 999 Support

Avonfire; West of England; Hybrid; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Travel allowance

Paid training

Shift payments (min 12 hours)

Job summary

Avon Fire & Rescue Service is seeking reserve Control Operators to provide resilience support during periods of unforeseen staff shortages, including strikes. You will handle emergency calls, gather information, and coordinate with fire crews to mobilise resources.

Training is provided with refresher sessions every six months; a casual contract is offered upon completion of basic training, with a minimum seven days' notice for work and training commitments.

Qualifications

• Applicants must live within the Avon Fire & Rescue Service area.
• Must possess a driving licence and have access to transport or be able to get to Lansdown for shifts.
• Ability to remain calm under pressure and ask relevant questions to obtain information from the public and other agencies.
• Basic DBS checks required in line with policy.

Responsibilities

• Handle emergency ‘999’ calls and obtain information from callers.
• Log information onto IT and paper-based systems and liaise with fire crews.
• Provide resilience cover during periods of staff shortages or strikes.
• Attend training and complete pre-employment checks as required.

Skills

Data entry

Teamwork

Communication

Decision making

Positive attitude

Calm under pressure

Discipline

People skills

Second language an advantage

Tools

IT systems

Job description

Avon Fire & Rescue Service is seeking reserve Control Operators to provide resilience support during periods of unforeseen staff shortages, including strikes. You will handle emergency calls, gather information, and coordinate with fire crews to mobilise resources.

Training is provided with refresher sessions every six months; a casual contract is offered upon completion of basic training, with a minimum seven days' notice for work and training commitments.