Fire Team Administrator

Mitie; York and North Yorkshire; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Virtual GP for you and household

Salary Finance with early pay access

Choices platform with flexible perks

Job summary

Mitie’s Tersus Consultancy in York is seeking a Fire Administrator to join our team. You will schedule site appointments, liaise with site managers, residents and internal teams, and ensure client reports are delivered accurately and on time.

The role requires strong IT skills (Excel, Outlook, Word), excellent organisational and communication abilities, and a proactive, detail‑oriented approach to customer service. 37.5 hours per week, salary £26,299.33.

Qualifications

• Strong IT skills with Excel/Outlook/Word and databases.
• Excellent organisational and communication skills.
• Calm under pressure with attention to detail and customer focus.

Responsibilities

• Schedule site appointments with site managers, client contacts or residents via phone, email, portals and other client-specific processes.
• Proactively review upcoming programmes and coordinate site visits to meet agreed timelines.
• Liaise with surveyors, laboratories and internal teams to ensure works are completed within required timeframes.
• Maintain accurate data and records using spreadsheets, online portals and in-house systems.
• Monitor client KPIs, manage programmes and promptly respond to or escalate client queries as required.

Skills

IT skills including Excel/Outlook/Word

Organisational skills

Communication skills

Tools

Excel

Outlook

Word

Database systems

Job description

ROLE: Administrator HOURS: 37.5 hours per weekLOCATION: Tersus - YorkSALARY: £26,299.33

At Tersus (a Part of Mitie), our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Fire Administrator for Tersus Consultancy who are a part of Mitie. You will play a key role in arranging site appointments, coordinating with internal teams and ensuring client reports are delivered accurately and on time.

Role Responsibilities:

• Schedule site appointments with site managers, client contacts or residents via phone, email, portals and other client-specific processes.
• Proactively review upcoming programmes and coordinate site visits to meet agreed timelines.
• Liaise with surveyors, laboratories and internal teams to ensure works are completed within required timeframes.
• Maintain accurate data and records using spreadsheets, online portals and in-house systems.
• Monitor client KPIs, manage programmes and promptly respond to or escal client queries as required.

Required Qualifications:

• Strong IT skills, including Excel, Outlook, Word and database systems.
• Excellent organisational, administration and communication skills, with the ability to work calmly under pressure.
• A proactive, reliable approach with strong attention to detail and a customer-focused mindset.

What we offer you:

• Access to a virtual GP for you and your household.
• Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
• Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.