Fire & Security Service Engineer

Mitie Group plc.; West Midlands; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Vehicle allowance

Job summary

Mitie Group plc. is seeking a dedicated Fire & Security Engineer to maintain systems and respond to service calls within the regional area. You will plan routine and reactive visits, communicate clearly with customers, and manage stock levels with support from the Stores team, while attending training and team meetings as needed.

The role emphasizes customer service excellence, professional presentation, and ongoing personal development in a rapidly growing security division.

Qualifications

• Good all-round knowledge of Fire and Security Systems.
• Experience of front-line customer contact preferred.
• Excellent organisational skills.
• A professional and presentable demeanor, always.
• An ability to deliver exceptional customer service.

Responsibilities

• Maintain Fire & Security Systems in your assigned area.
• Respond to service calls on all types of Fire & Security systems in line with current standards and customer requirements.
• Plan and respond to routine and reactive call visits in your area.
• Maintain effective communication with customers when planning site visits.
• Maintain your stock levels with support from the Stores team.
• Attend training sessions as and when required.
• Attend Engineering team meetings as and when required.
• Identify any personal training and development needs to help you provide the best possible customer service.

Skills

Fire & Security knowledge

Front-line customer contact

Organisational skills

Professional appearance

Customer service excellence

Job description

Our Engineers maintain Fire and Security systems in line with current standards and customer requirements. The successful Engineer will contribute to the team, strive to deliver world class customer service, and will be rewarded for doing so.

• Maintain Fire & Security Systems in your assigned area.
• Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
• Plan and respond to routine and re-active call visits in your area.
• Maintain effective communication with customers when planning site visits.
• Maintain your stock levels with support from the Stores team.
• Attend training sessions as and when required.
• Attend Engineering team meetings as and when required.
• Identify any personal training and development needs to help you provide the best possible customer service.

Our Systems

Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C-Tec, Protec
Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco
CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems
Access Control: Paxton, PAC. Salto

What We're Seeking

We're thrilled to connect with candidates who not only have the expertise but also possess a passion for making a significant impact. Here's how you can excel in this position

A technical background in the electrical / electronic industry.

• Good all-round knowledge of Fire and Security Systems.
• Experience of front-line customer contact preferred.
• Excellent organisational skills.
• A professional and presentable demeanor, always.
• An ability to deliver exceptional customer service.

At Mitie Fire & Security, you'll join a vibrant team that appreciates your contributions and is dedicated to your growth. If you're ready to elevate your career while making a meaningful difference, we can't wait to hear from you!

As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence-from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed.

With Mitie Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!