Fire and Security Operative

Sanctuary Group; Greater London; On-site; GBP 42,000 - 50,000; Full time

Benefits offered by this job

Company van

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Wellbeing support

Job summary

Sanctuary Group in London is seeking a Fire and Security Operative to join our team responsible for maintenance, repairs and installation of life safety and security systems across properties. The role covers London and the South East, with a company van provided.

40 hours per week (Mon–Fri) and a salary of £45,249 per year. Applicants should have City & Guilds/NVQ3 in a relevant trade, NICEIC Fire Detection/Alarm Systems or FIA units, and a valid UK driving licence.

Qualifications

• Qualified to City & Guilds/NVQ3 in relevant trade and NICEIC Fire Detection and Fire Alarm Systems or FIA Units 1/5/6; bring original certificates to interview.
• Experience in a fire and security environment.
• Knowledge of Health and Safety legislation.
• Ability to analyse and diagnose problems and implement solutions.
• Excellent customer service and communication skills.
• Must hold a valid UK driving licence to drive a company vehicle.

Responsibilities

• Carrying out servicing, remedial works and installation of fire alarms, extinguishers and security systems, including warden call.
• Maintaining systems including fire alarms, extinguishers and emergency lighting to ensure safety and compliance.
• Resolving problems and communicating updates to customers.
• Responding to complaints and breakdowns to meet expectations.
• Ensuring tools and equipment are maintained and stock is replenished.

Skills

Customer service

Communication

Health and safety knowledge

Problem solving

Driving

Education

City & Guilds / NVQ3 in relevant trade

NICEIC Fire Detection and Fire Alarm Systems

FIA Unit 1/5/6

BS5839-6

BS5839-1

WBBEC safe isolation

Tools

Full UK driving licence

Job description

Fire and Security Operative

London

£45,249 per year

40 hours per week – Monday to Friday

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

We are recruiting a Fire and Security Operative to join our Fire and Security team, based in London. You will join a dedicated team responsible for carrying out routine maintenance, repairs and installation on life safety and security systems such as Fire Alarms, Emergency Lighting, CCTV, Intruder and Warden Call and door access, ensuring the properties are safe and compliant. This role includes a company van and you will cover different areas across London and the South East region.

The role of Fire and Security Operative will include:

• Carrying out the servicing, remedial works and installation of fire alarms, extinguishers and security systems, including warden call
• Maintaining systems including fire alarms, fire extinguishers, emergency lighting, fire shutters and curtains to ensure safe and compliant properties
• Resolving problems or setting into motion the means of resolution, ensuring customers are kept informed
• Respond positively to complaints and breakdowns in service delivery to meet customer expectations
• Ensuring tools and equipment are maintained in good condition and stocks are replenished as needed

Skills and experiences:

• To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to City & Guilds qualification, or NVQ 3 in relevant trade and NICEIC Fire Detection and Fire Alarm Systems or FIA (Fire qual) Unit 1, Unit 5 and Unit 6, BS5839-6, BS5839-1, WBBEC (safe isolation) . As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
• Experience of undertaking a similar role, working in a fire and security environment
• Working knowledge of the application of Health and Safety legislation
• Knowledge of analysing and diagnosing problems and implementing effective solutions
• Excellent customer service and communication skills
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

If you’re unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

We work closely with the Home Office in order to prevent unlawful working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.