Technical Success Analyst - UK

United States Digital Space LLC; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Private Medical & Dental

Floating holidays

Equity in company

Remote work stipend

Development stipend

Parental Leave

Wellbeing programs

Job summary

United States Digital Space LLC is seeking a Technical Success Analyst to lead the technical onboarding of our card issuing and payments platform for new customers. You will guide customers through integrations, especially APIs, and work with engineers, product and sales teams to drive successful implementations.

This hybrid role requires you to be within 35 miles of our London office; on-site two days a week (Tuesday and Thursday) with remote work allowed on other days.

Qualifications

• 5+ years in a technical customer-facing role (solutions engineering, onboarding, or support).
• Exceptional written and verbal communication; can explain complex concepts clearly.
• Ability to manage projects independently and take initiative.
• Strong technical API knowledge including REST, SFTP, SQL; experience with Datadog.

Responsibilities

• Lead the configuration and deployment of standardised products for new customers, interfacing with engineers and executives.
• Guide customers through integration journeys, focusing on APIs and technical onboarding.
• Develop deep product knowledge and create training content to scale team knowledge.
• Provide customer feedback to product teams to reflect real-world needs.
• Collaborate with Project Managers, Product Managers, Sales, and Account Management to align on client goals.

Skills

REST APIs

SFTP

SQL

Datadog

Communication

Project management

Fintech knowledge

Card payments

Education

Bachelor's degree

Job description

the company is looking for a Technical Success Analyst to join our operations team and play a critical role in delivering the company's cutting-edge card issuing and payments platform to new customers. You'll lead the technical onboarding of standardized products, support customers through implementation, and become a trusted voice both internally and externally. This role blends product expertise, customer advocacy, and a collaborative mindset to drive long-term client success and improve our implementation practices. If you're motivated by building strong customer relationships, solving technical problems, and contributing to team growth, this could be the role for you.

PLEASE NOTE: This is a hybrid role and requires employees to be based within 35 miles of our London office. You will be expected to work on-site two days a week, on Tuesday and Thursday, with the flexibility to work remotely on the other days.

The Talent team will share more details if selected for the "Recruiter" Interview. We'd love for you to join us!

the Impact You'll Have

• Lead Implementations: Own the configuration and deployment of the company's standardised products and services for new customers, interfacing with everyone from full stack engineers to founders/CEOs.
• Customer Support: Serve as the technical expert guiding customers through their integration journey, especially with our APIs
• Build Product Expertise: Develop deep knowledge of specific the company products and services; create customer slide presentations, internal runbooks and training content to scale team knowledge.
• Advocate for Customers: Provide feedback to internal teams that reflects the customer's voice and ensures our product evolves to meet real-world needs.
• Collaborate Cross-Functionally: Partner with the company's Project Managers, Product Managers, Sales, and Account Management to align and execute on client goals.

Who You Are

• 5+ years of experience in a technical customer-facing role (e.g., solutions engineering, technical onboarding, or technical support).
• Exceptional communication skills - you can explain complex technical concepts to anyone orally and in writing. Your friends and family consider you their go-to person for understanding new technologies
• Ability to manage projects independently and take initiative in solving problems.
• Expert proficiency in REST APIs, Secure File Transfer Protocols (SFTP), SQL, and Datadog
• Comfortable working across teams and building relationships with both clients and internal stakeholders.
• A customer-first mindset; skilled at understanding customer needs and designing practical solutions.
• Strategic thinker who can connect daily work to broader business goals and team priorities.
• Commitment to learning and contributing to the growth of others on the team.
• Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and card payments background, especially on the issuing side.
• Ability to prioritise, manage, and deliver on multiple projects simultaneously; highly motivated and able to work unsupervised against aggressive schedules.

Nice-To-Haves

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience).
• Experience working in a financial services or payments-related environment.
• Familiarity with APIs, software integrations, or payments systems.
• Experience with the company or similar fintech platforms.
• Ability to read technical documentation or basic code (e.g., JSON, SQL, scripting).
• Background in training, enablement, or documentation.
• Knowledge of customer onboarding or implementation processes in a SaaS or fintech environment.

Typical Process

• Application Submission
• Recruiter video call
• Hiring manager video call
• Virtual Onsite consisting of 4 x 45 min calls
• Offer!

Compensation and Benefits

• Premium Private Medical and Dental coverage
• Generous time off program with additional "Floating Holiday days"
• Retirement savings program with company contribution
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Monthly stipend to support our remote work model
• Annual development stipend to support our people's growth and development
• Family-forming benefits and up to 20 weeks of Parental Leave
• Wellbeing programs i.e. Modern Health, HealthKick and much more...

About the company

the company is on a mission to change the way money moves. We're one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. the company is powering the most well known brands in the new economy (Block, Cash App, affirm, Instacart, Doordash, Uber, Walmart, etc). You don't need to be a Payments expert to join the the company Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

the company's Values

• Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.
• Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.
• Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.
• Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.
• Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

the company is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

the company endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

the company cares about your privacy. Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

To keep our interview process fair and consistent, we ask that all candidates join video interviews with their camera on.

Notice on Use of AI in RecruitmentWe may use artificial intelligence (AI) tools in our recruitment processing consistent with the requirements of applicable laws. For more information, review our AI notice here.

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