Fintech Customer Support Specialist - Financial Wellness

Stream; Greater London; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Annual leave 25 days

Private healthcare

Pension scheme

Season ticket loan

Salary sacrifice to pension

ThanksBen benefits

Job summary

Stream is looking for a Customer Support Representative in London to deliver exceptional service to our users. You will learn our product and assist customers with inquiries, aiming for quick, accurate resolutions and a positive experience.

The role requires enthusiasm to learn, a proactive attitude, and, ideally, experience in a financially regulated environment. The office operates with shift patterns, including evenings and weekends, and offers strong benefits and growth opportunities.

Qualifications

• Experience in customer service is preferred.
• Demonstrate enthusiasm to learn and deliver an optimal product experience.
• Interest in technology and proactive attitude are essential.

Responsibilities

• Communicate effectively with a variety of customers.
• Maintain a positive and empathetic attitude toward customers.
• Know the product to answer inquiries accurately.
• Demonstrate problem-solving and initiative.
• Handle technical escalations and collaborate with engineering to resolve issues.

Skills

Customer service

Communication skills

Problem solving

Team collaboration

Job description

Stream is looking for a Customer Support Representative in London to deliver exceptional service to our users. You will learn our product and assist customers with inquiries, aiming for quick, accurate resolutions and a positive experience.

The role requires enthusiasm to learn, a proactive attitude, and, ideally, experience in a financially regulated environment. The office operates with shift patterns, including evenings and weekends, and offers strong benefits and growth opportunities.