Fintech Customer Operations Pro

Flatpay; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading fintech company in the UK is looking for an Entry-level Customer Support Representative. In this role, you'll provide technical support to merchants, troubleshooting issues and facilitating successful onboarding. Ideal candidates will have 1-2 years in customer service, possess strong communication skills, and be comfortable working in a fast-paced environment. This position is based in London, requiring in-office work five days a week and focusing on service optimization to enhance the customer experience.

Qualifications

• 1-2 years of experience in customer operations or technical support.
• Experience in fintech, SaaS, telecoms, or payments is preferred.
• Fluent English speaker with excellent communication skills.

Responsibilities

• Provide technical support to merchants via calls, chat, and email.
• Troubleshoot issues using diagnostic tools.
• Guide customers through onboarding contracts and technical setups.
• Manage support tickets and keep customers updated.
• Monitor performance metrics and suggest improvements.

Skills

High energy and persistence

Strong verbal and written skills

Metrics-driven mindset

Receptive to feedback

Ability to multitask

Job description

A leading fintech company in the UK is looking for an Entry-level Customer Support Representative. In this role, you'll provide technical support to merchants, troubleshooting issues and facilitating successful onboarding. Ideal candidates will have 1-2 years in customer service, possess strong communication skills, and be comfortable working in a fast-paced environment. This position is based in London, requiring in-office work five days a week and focusing on service optimization to enhance the customer experience.