Technical Support Engineer - Fintech Growth & Impact

Oho Group Ltd; England; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Shape the support function

Rapid learning opportunities

Collaborative, mission-driven team

Job summary

A rapidly growing Fintech start-up in London seeks a Technical Support Engineer to help reshape how overlooked businesses manage financial workflows. In this mid-senior level role, you will be the first point of contact for technical inquiries, own complex troubleshooting cases, and collaborate with teams to improve user experience. Ideal candidates have around 2 years of relevant experience and strong problem-solving skills. This opportunity offers rapid learning, ownership, and a meaningful impact in a collaborative environment.

Qualifications

• 2 years experience in technical support or customer-facing engineering roles.
• Ability to translate technical issues into clear explanations.
• Ability to thrive in a fast-paced start-up environment.

Responsibilities

• Serve as the first point of contact for customer technical inquiries.
• Own complex troubleshooting cases, diagnosing and resolving issues.
• Collaborate closely with product and engineering teams to resolve complex cases.

Skills

Problem-solving skills

Troubleshooting skills

Customer-facing experience

Familiarity with APIs

Basic networking concepts

Job description

A rapidly growing Fintech start-up in London seeks a Technical Support Engineer to help reshape how overlooked businesses manage financial workflows. In this mid-senior level role, you will be the first point of contact for technical inquiries, own complex troubleshooting cases, and collaborate with teams to improve user experience. Ideal candidates have around 2 years of relevant experience and strong problem-solving skills. This opportunity offers rapid learning, ownership, and a meaningful impact in a collaborative environment.