FinTech B2B Support Analyst – Payments & Tech Liaison

www.cardandpaymentjobs.com; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading Fintech company in Central London is seeking a B2B Customer Support Analyst to provide high-quality support for technical and operational queries. This role involves collaborating with various teams to ensure smooth customer experiences, requiring strong customer service skills and experience with ticketing systems. Ideal candidates will thrive in a fast-paced environment and have a keen interest in Fintech.

Qualifications

• Strong customer service experience, particularly in helpdesk or technical support.
• Experience using ticketing systems is essential.
• Understanding of ITIL principles is required.

Responsibilities

• Act as the first line of support for customers.
• Troubleshoot technical issues, escalating when necessary.
• Collaborate with internal teams to provide effective solutions.
• Maintain accurate records in the ticketing system.

Skills

Strong customer service experience

Use of ticketing systems

Understanding of ITIL principles

Excellent communication skills

Ability to prioritise tasks

Experience in payments or financial services

Experience with SQL or APIs

Tools

Jira

Zendesk

ServiceNow

Job description

A leading Fintech company in Central London is seeking a B2B Customer Support Analyst to provide high-quality support for technical and operational queries. This role involves collaborating with various teams to ensure smooth customer experiences, requiring strong customer service skills and experience with ticketing systems. Ideal candidates will thrive in a fast-paced environment and have a keen interest in Fintech.