Remote Fintech Customer Operations Manager

www.cardandpaymentjobs.com; Cambridgeshire and Peterborough; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading fintech firm in the UK is looking for a Customer Operations Manager. This role centers on delivering excellent customer service, managing customer relationships, and supporting business development. The ideal candidate has a strong attention to detail and experience in the payments industry. You will collaborate with various teams to improve the customer experience and assist with product launches. This position offers a dynamic work environment.

Qualifications

• Experience in travel, e-commerce, or B2B payments is desired.
• Strong attention to detail and accuracy.
• Excellent communication skills in English, both written and spoken.

Responsibilities

• Handle inbound and outbound customer queries.
• Work closely with internal departments including Compliance, Finance, and Product & Technology.
• Assist with new product launches, including UAT.

Skills

Customer first mentality

Attention to detail

Excellent communication skills in English

B2B payments experience

Job description

A leading fintech firm in the UK is looking for a Customer Operations Manager. This role centers on delivering excellent customer service, managing customer relationships, and supporting business development. The ideal candidate has a strong attention to detail and experience in the payments industry. You will collaborate with various teams to improve the customer experience and assist with product launches. This position offers a dynamic work environment.