FinTech Operations Lead - Risk, Projects & Support

Fintellect Recruitment; London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Private medical insurance

Health cash plan

Life assurance

Pension scheme

25 days annual leave

Birthday leave

Learning and development opportunities

Job summary

A leading recruitment firm in London is seeking an Operations Lead to provide support in the dynamic environment of financial services. The role involves working closely with department managers to ensure compliance, drive improvements, and manage urgent issues. Ideal candidates have 4-6 years of experience in operations, particularly in fintech, and possess strong communication and analytical skills. This full-time position offers opportunities for growth within the company.

Qualifications

• 4–6+ years in a fintech or regulated financial services environment in operations.
• Proven experience in personal lending and credit cards.
• Strong knowledge of customer service, complaints, and collections.

Responsibilities

• Support the Head of Service Operations in managing escalations.
• Maintain operational governance packs and track changes.
• Coordinate operational improvements across teams.

Skills

Personal lending experience

Strong communication skills

Operational risk management

Analytical skills

Excel and PowerPoint proficiency

Customer service knowledge

Tools

CRM systems (e.g., Salesforce)

Job description

A leading recruitment firm in London is seeking an Operations Lead to provide support in the dynamic environment of financial services. The role involves working closely with department managers to ensure compliance, drive improvements, and manage urgent issues. Ideal candidates have 4-6 years of experience in operations, particularly in fintech, and possess strong communication and analytical skills. This full-time position offers opportunities for growth within the company.